Ops Support Specialist - Overnight

Citi; Sioux Falls (SD); On-site; USD 38,480 - 47,430; Full time

Benefits offered by this job

Medical, dental & vision coverage

401(k) plan

Paid time off packages

Wellness programs

Job summary

A major financial institution in Sioux Falls is seeking an Ops Support Specialist for the overnight shift. This entry-level role includes responsibilities in operations support, documentation, and client interaction. Candidates should have proficiency in computer skills, clear communication abilities, and must hold a high school diploma or equivalent. The position offers competitive pay and benefits.

Qualifications

• 1 year of relevant experience required.
• Proficiency in computer skills essential.
• Ability to swiftly adapt to new technologies.

Responsibilities

• Document and follow established procedures to complete tasks accurately.
• Identify gaps in processes and suggest improvements.
• Help manage inventory and workflow as necessary.

Skills

Proficient computer and typing skills

Clear written and verbal communication

Adaptability to new technology

Team collaboration

Education

High School diploma or equivalent

Job description

Overview

Join to apply for the Ops Support Specialist - Overnight role at Citi

The Ops Support Specialist 3 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 3 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.

Responsibilities

• Document processes in an accurate and detailed manner and follow established procedures to complete complex assignments
• Identify process gaps requiring escalation, offering potential solutions
• Assist with inventory management and workflow needs as dictated through risk priority and service level
• Support a range of products and services
• Analyze problems and formulate solutions through research and investigation
• Navigate, test and execute moderately complex databases, spreadsheets, and systems
• Ensure accurate and timely account handling
• Assist in activities that help reduce organizational impact and/or loss
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Qualifications

• 1 year of relevant experience
• Proficient computer and typing skills
• Ability to adapt to new technology quickly and seamlessly
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to work with others to complete assigned tasks

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

Schedule

ON-SITE -12:30am to 9:00am M-F, Weekly Rotation every other Saturday 12:30am-9:00am CST

Comp day during the week on Saturday Rotation

Location

Sioux Falls, SD

Job Grade

C03

Job Family Group

Operations - Core

Job Function

Information Technology

Industries

Banking, Financial Services, and Investment Banking

Salary

$38,480.00 - $47,430.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Equal Opportunity

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.

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