Document Support Specialist - Overnights

Citigroup Inc.; Sioux Falls (SD); On-site; USD 37,440 - 44,320; Full time

Job summary

Citigroup Inc. in Sioux Falls, SD is seeking a Doc Support Specialist 2 to perform basic assignments under direct supervision, handling a range of documents with accuracy.

The role emphasizes attention to detail and the ability to select appropriate procedures to resolve problems. Responsibilities include verifying receipt, imaging and archiving documents, processing data, and providing administrative support while maintaining quality standards.

Qualifications

• Lifting 50-70 lbs is routinely required.
• Ability to operate office equipment (phone, fax, copier, scanner).
• Moderate computer, math and data skills are needed.
• Must follow established procedures to complete tasks.

Responsibilities

• Verify receipt of all documents and check for accuracy and completeness.
• Archive/storage, retrieval, and reconciling documents as received.
• Image documents into database and return electronic files to appropriate business lines.
• Resolve moderately complex issues and escalate as required.
• Support one or two business lines in a single system or multiple portfolios.

Skills

Lifting 50-70 lbs

Office equipment use

Computer & data skills

Procedural adherence

Verbal & written communication

Multi-tasking & organization

Education

High School diploma or equivalent

Job description

Please attach resume for consideration.

The Doc Support Specialist 2 performs basic assignments. Works under direct supervision. May service a range of products/services. Applies knowledge of broad work area procedures and activities. Applies attention to detail and task accuracy. Exchanges basic to moderately complex information with others to ensure understanding and provide basic support. Requires basic written, verbal and listening skills. Basic knowledge of the organization. Selects best course of action from multiple, defined options. Selects appropriate procedures to resolve problems which may involve uncommon variations. Anticipates problems and recognizes when to deviate from standard practices.

Responsibilities

• Verify receipt of all documents received and check for accuracy and completeness.
• Records duties include archiving/storage, retrieval, and reconciling documents as received.
• Imaging duties include setup, document preparation and scanning documents into database and returning electronic files to appropriate business lines.
• Resolves moderately complex issues and escalate as required.
• May support one or two business lines in a single system or multiple portfolios (records retention).
• Prepares documents for review, follows up with clients and modifies contracts within established procedures while meeting quality standards.
• Monitor daily work lists and queues to process work within set time constraints.
• Produces simple loan/trade documents upon request.
• Interacts with legal institutions and dealers/customers to complete work requirements
• Sort and prep incoming documents to be imaged.
• Process information - compiles, code, categorize, calculate, and verify information or data.
• Administrative Support - photocopying, sorting and distributing mail.
• Adequately assess risk when business decisions are made, demonstrating particular consideration for the firm\'s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications

• Must be able to lift 50 to 70 pounds consistently.
• Ability to use a variety of office equipment (phone, fax, copier, computer, scanners).
• Intermediate computer, math and data skills.
• Ability to follow established procedures to complete moderately complex assignments.
• Consistently demonstrates clear and concise verbal and written communication skills - involves interactions with internal and external customers.
• Maintains organizational skills - proven ability to multi - task prioritize work, pay attention to detail

Education

• High School diploma or equivalent

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

This position is an overnight position and requires working 100% on-site.

This position pays a 20% shift differential for hours worked between 7:00pm and 7:00am.

Work Schedule

• Primary Shift: Monday to Friday, 12:30am to 9:00am.
• Saturday Rotation: Every other Saturday, you will work the same shift hours (12:30am to 9:00am).
• Compensatory Day Off: When you work a Saturday, you will receive a Wednesday off during that week.

Location: Sioux Falls, SD

Job Family Group: Operations - Core

Job Family: Document Support

Time Type: Full time

Primary Location Full Time Salary Range: $37,440.00 - $44,320.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills: Please see the requirements listed above.

Other Relevant Skills: For complementary skills, please see above and/or contact the recruiter.

Anticipated Posting Close Date: Jul 23, 2026

Automated Processing and AI: We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate\'s skills and abilities with a specific job opening. If you choose, we can match your skills and abilities to other suitable roles at Citi. All hiring decisions are made by people. Our automated processing and AI do not involve autonomous decision-making. Please refer to jurisdictional considerations for your country.

Illinois residents – AI Notice and Right

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi. View Citi’s EEO Policy Statement and the Know Your Rights poster.