Document Production Specialist

Ricoh USA, Inc.; New Orleans (LA); On-site; USD 42,000 - 62,000; Full time

Job summary

Ricoh USA, Inc. is seeking a Senior Onsite Service Specialist to provide hands-on operational support in a legal office environment in New Orleans, LA.

You will assist with document production, mail handling, records management, and conference room support while maintaining confidentiality and high customer service standards. You will work with attorneys and staff, operate office equipment, manage scanning and file organization, and help coordinate trial preparation and off-site projects.

Qualifications

• High School Diploma or GED required.
• 1-2 years of related office services, document production, or administrative experience required.
• Legal industry experience preferred.
• Strong customer service, communication, and organizational skills.
• Valid driver's license may be required.

Responsibilities

• Support legal workflow processes, including document production, scanning, records management, and file organization.
• Handle confidential and time-sensitive legal documents.
• Operate and troubleshoot office equipment, including copiers, scanners, and postage equipment.
• Process incoming and outgoing mail, packages, and shipments.
• Perform scanning, file conversion, OCR processing, encryption, and electronic document management.
• Provide copy, print, bindery, and finishing services for legal documents.
• Coordinate and support off-site projects and trial preparation.
• Maintain billing logs, inventory records, service logs, and operational reporting.
• Deliver completed work throughout the office and between locations.
• Support conference room setup, hospitality requests, and general office services.
• Conduct daily equipment quality checks and coordinate maintenance.
• Assist with office moves, records projects, and light facilities support.
• Provide exceptional customer service to attorneys, partners, paralegals, and firm leadership.

Skills

Customer service

Communication

Organizational skills

Detail-oriented

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe Acrobat

Job description

Job Description

Senior Legal Onsite Service Specialist Position Profile

Provides hands-on operational support within a legal office environment. Supports document production, mail and shipping services, records management, conference room support, hospitality, and general office services. Works directly with attorneys, partners, paralegals, legal assistants, and business professionals while maintaining a high level of professionalism, confidentiality, and customer service.

Reports directly to the Site Manager, Site Supervisor, or Assistant Site Manager.

Key Responsibilities

• Support legal workflow processes, including document production, scanning, records management, and file organization.
• Handle confidential and time-sensitive legal documents.
• Operate and troubleshoot office equipment, including high-volume copiers, scanners, fax machines, and postage equipment.
• Process incoming and outgoing mail, packages, and shipments.
• Perform scanning, file conversion, file naming, OCR processing, encryption, and electronic document management.
• Provide copy, print, bindery, and finishing services for legal documents such as briefs, depositions, trial materials, closing binders, and court filings.
• Coordinate and support off-site projects and trial preparation.
• Maintain billing logs, inventory records, service logs, and operational reporting.
• Deliver completed work throughout the office and between office locations as needed.
• Support conference room setup, hospitality requests, and general office services.
• Conduct daily equipment quality checks and coordinate maintenance when necessary.
• Assist with office moves, records projects, and light facilities support.
• Provide exceptional customer service to attorneys, partners, paralegals, legal assistants, and firm leadership.
• Perform other duties as assigned.

Qualifications

• High School Diploma or GED required.
• 1-2 years of related office services, document production, or administrative experience required.
• Legal industry experience preferred.
• Strong customer service, communication, and organizational skills.
• Valid driver's license may be required.

Knowledge, Skills & Abilities

• Experience with document management, scanning, and electronic records systems.
• Working knowledge of copy, print, and mailroom equipment.
• Understanding of shipping and receiving processes.
• Strong attention to detail and quality control.
• Ability to manage multiple priorities and meet tight deadlines.
• Strong troubleshooting and problem-solving skills.
• Proficiency with Microsoft Office and Adobe Acrobat.
• Ability to work independently in a fast-paced legal environment.

Working Conditions

• Office environment with frequent interaction with legal professionals and clients.
• May require standing, walking, lifting, and moving materials up to 50 pounds.
• Occasional overtime, evenings, or weekend work may be required to support business needs and client deadlines.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.

About Us

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest In Yourself

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.

JOB INFO

• Job Identification : 8682
• Job Category : Digital Services & Delivery
• Posting Date : 2026-10-07T13:48:39+00:00
• Degree Level : High School Graduate
• Job Schedule : Full time
• Locations : New Orleans, LA, United States
• Driving requirements : Non-driver
• Sign-on Bonus : No