Document Support Associate - QIP

bcbst; United States; On-site; USD 42,000 - 54,000; Full time

Job summary

BCBST BlueCross BlueShield of Tennessee, Inc. is seeking a Document Support Associate on our Membership Operations team.

You will help manage member communications, process documents, perform quality reviews, and provide operational support to deliver exceptional service to our customers. The role suits someone who is organized, detail-oriented, and thrives in a fast-paced, collaborative environment within the Chattanooga area.

Qualifications

• High School Diploma or equivalent.
• Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint).
• Proficient oral and written communication skills; strong interpersonal and organizational abilities.

Responsibilities

• Imaging documents and monitoring scheduling of deliverables; using information to improve services and anticipate problems.
• Processing assigned work according to department procedures; interpreting transmittals and documents for group accounts.
• Implementing filing and documentation procedures; maintaining all files in current and accurate condition.
• Performing routine support and addresses administrative needs to meet membership and benefits services goals and case load expectations.

Skills

Microsoft Office

Communication skills

Interpersonal & organizational skills

Education

High School Diploma

Job description

Are you organized, detail-oriented, and looking for an opportunity to make a meaningful impact? Join our Membership Operations team as a Document Support Associate, where you'll play a key role in managing member communications, document processing, quality reviews, and operational support activities that help deliver exceptional service to our customers.

This position is ideal for someone who enjoys working in a fast-paced environment, takes pride in producing accurate, high-quality work, and thrives as part of a collaborative team. You'll have the opportunity to develop valuable operational and technical skills while contributing to processes that directly support our members and business objectives. This role offers the chance to grow your career while working alongside a supportive team committed to excellence, continuous improvement, and delivering outstanding results.

Note: Candidates must reside within a 50-mile radius of Chattanooga, Tennessee, to support team collaboration and business needs.

Job Responsibilities

• Imaging documents and monitoring scheduling of deliverables; utilizing information to improve services, anticipate and prevent problems, or suggest improvements.
• Processing assigned work according to department procedures and expectations; interpreting transmittals and documents for group accounts.
• Implementing appropriate filing and documentation procedures; maintaining all physical and electronic files in current and accurate condition.
• Performing routine support and addresses administrative needs to meet membership and benefits services goals and case load expectations.

Job Qualifications

Education

• High School Diploma or equivalent

Skills/Certifications

• Proficient in Microsoft Office (Outlook, Word, Excel and Powerpoint)
• Proficient oral and written communication skills
• Proficient interpersonal and organizational skills

Number of Openings Available 0

Worker Type: Employee

Company: BCBST BlueCross BlueShield of Tennessee, Inc.

BCBST will recruit, hire, train and promote individuals in all job classifications without regard to race, religion, color, age, sex, national origin, citizenship, pregnancy, veteran status, sexual orientation, physical or mental disability, gender identity, or any other characteristic protected by applicable law.

Further information regarding BCBST's EEO Policies/Notices may be found by reviewing the following page: BCBST's EEO Policies/Notices

BlueCross BlueShield of Tennessee is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at BlueCross BlueShield of Tennessee via-email, the Internet or any other method without a valid, written Direct Placement Agreement in place for this position from BlueCross BlueShield of Tennessee HR/Talent Acquisition will not be considered. No fee will be paid in the event the applicant is hired by BlueCross BlueShield of Tennessee as a result of the referral or through other means.