Member Support Specialist I

Blue Cross Blue Shield of Michigan; Detroit (MI); On-site; USD 42,000 - 55,000; Full time

Job summary

Blue Cross Blue Shield of Michigan is seeking a Non-Manager Member Services Associate to analyze, evaluate, and resolve low complexity membership issues across multiple product lines. You will respond to inquiries by phone, mail, or automated systems and provide accurate data requests.

Responsibilities include organizing work to meet production standards, rerouting misdirected inquiries, and collaborating with internal teams to resolve problems.

Qualifications

• Demonstrated ability to analyze data and resolve problems related to membership.
• Clear, concise oral and written communication skills.
• Experience in customer service, claims processing, or related membership support is preferred.

Responsibilities

• Analyze and respond to low complexity membership inquiries across product lines.
• Provide data-driven explanations and responses via phone, letters, or automated communications.
• Follow department reporting requirements and meet production and quality standards.
• Organize work effectively to handle inquiries and reroute misdirected requests.
• Collaborate with internal teams to resolve membership-related issues and price adjudication when needed.
• Influence customers toward reasonable decisions and maintain customer trust.

Skills

Data analysis

Communication

Problem solving

Education

High school diploma or GED

Job description

Blue Cross Blue Shield of Michigan is seeking a Non-Manager Member Services Associate to analyze, evaluate, and resolve low complexity membership issues across multiple product lines. You will respond to inquiries by phone, mail, or automated systems and provide accurate data requests.

Responsibilities include organizing work to meet production standards, rerouting misdirected inquiries, and collaborating with internal teams to resolve problems.