Document Production Associate Sr.

Williams Lea; Wheeling (WV); On-site; USD 40,000 - 60,000; Full time

Job summary

Williams Lea is seeking an experienced document production specialist in Wheeling, West Virginia. The role involves performing and overseeing document production, utilizing skills in MS Office, and ensuring high-quality outcomes.

Candidates must have at least 3 years of relevant experience, excellent communication skills, and the ability to handle sensitive documents. A professional work environment is expected with potential overtime required.

Qualifications

• Highschool diploma or equivalent required. Higher education preferred.
• Minimum 3 years’ experience in a legal, banking, or corporate environment.
• Advanced skill in MS Office (Word, Excel, PowerPoint).

Responsibilities

• Perform document production work according to established policies.
• Assess job requests and identify processes needed for documents.
• Edit and proofread documents to client satisfaction.

Skills

Document production

MS Office software

Attention to detail

Customer service skills

Verbal and written communication

Education

Highschool diploma or equivalent

Tools

Document editing software

Job description

Job Duties

(* denotes an “essential function”)

• Perform document production work according to established policies and procedures
• Thoroughly assess job request, identify correct process needed to produce documents and ensure appropriate completion throughout task lifecycle
• Exercise independent judgment & use established procedures, standards and formats to edit, proofread, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate intermediate to advanced use of equipment/technology/software and hardware necessary to perform job functions
• Assist with coordination of document production services, preparation, intake, and workflow within team
• Troubleshoot more complex software or hardware problems
• Utilize appropriate logs and/or tracking software for all assigned work
• Meet contracted deadlines for accepting, completing, and delivering all work
• Communicate with peers, supervisor or client on job or deadline issues
• Help foster a proactive environment of continuous service enhancement and relationship building with the client
• Handle sensitive and/or confidential documents and information
• Perform Quality Assurance on work of others
• Train more junior staff members
• Assist peer teams with proofreading, design or other document production and preparation, as needed
• Complete other tasks and assignments as assigned by management
• Interact with clients in person, over the phone or electronically
• Adhere to Williams Lea policies in addition to client site policies
• Use equipment and supplies in a cost‑efficient manner

Job Qualifications

• Highschool diploma or equivalent required. Higher level education preferred or equivalent work experience
• Minimum 3 years’ experience preferably in a legal, banking or large corporate environment
• Document production, word processing experience preferred
• Advanced skill in the use of MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Adept with other software programs for editing and/or creating documents
• Knowledge of a legal timekeeping or job tracking system is preferred
• Ability to work in a fast‑paced, team environment, working both independently and collaboratively
• Ability to prioritize work, balance projects and meet deadlines in a timely manner
• Strong attention to detail with good organizational skills and emphasis on accuracy and quality
• Ability to handle sensitive and/or confidential documents and information
• Ability to make independent decisions that conform to business needs and policy
• Ability to troubleshoot more complex or advanced tasks, equipment, or software concerns on own; understands when to elevate a problem to a supervisory level
• Excellent verbal and written communication skills, including professional telephone and email etiquette in the face of immediate needs and pressure
• Must be self‑motivated with positive can‑do attitude
• Proven customer service skills are required to create, maintain and enhance customer relationships
• Must be able to interact effectively with multi‑functional and diverse backgrounds

Working Conditions

Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site. Ability to work overtime as needed. Work is performed in a professional work environment. Professional attire required. Hazards include working with office machines (computers, peripherals, copiers, faxes, scanners, bindery equipment, paper cutters, paper, toner) and cleaning supplies. Must be able to work sitting down all or most of the time.