Document Production Associate

RR Donnelley & Sons; Wheeling (WV); On-site; USD 21,917 - 29,797; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Parental leave

Tuition assistance

Employee discounts

Job summary

RR Donnelley & Sons in Wheeling, WV is seeking a Document Production Associate to provide word processing and document production services for clients. The role emphasizes accurate editing, proofreading, and workflow coordination to meet service deadlines.

Qualified candidates will have a high school diploma, at least one year of document production experience, and strong MS Office skills. The position requires attention to detail, confidentiality, and the ability to work independently or as

Qualifications

• High school diploma or equivalent.
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Responsibilities

• Utilize logs/tracking software for document production work.
• Assess job requests and ensure completion of tasks throughout lifecycle.
• Perform document production, proofreading, intake and workflow coordination as needed.
• Edit/proof/convert/create/transcribe document production requests per procedures.
• Demonstrate proficiency with equipment/software and hardware.
• Communicate with team members, lead, supervisor or client on deadlines.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Foster proactive environment of service enhancement and client relations.
• Perform quality assurance on work as requested.
• Adhere to company and client policies.
• Use equipment/supplies cost efficiently.

Skills

MS Office (Word, Excel, PowerPoint)

Typing

Attention to detail

Organization

Deadline management

Confidential document handling

Problem solving

Communication (verbal/written)

Teamwork

Independent work

Education

High school diploma or equivalent

1+ year document production experience (legal/banking/large corporate)

Tools

Other document editing software

Job description

Company Description

RRD provides marketing, packaging, print, and business services to the world's most respected brands. The company's proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Job Description

Position Summary

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job Duties

(* denotes an "essential function")

• Utilize appropriate logs and/or tracking software for all document production work
• Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• Communicate with team members, lead, supervisor or client on job or deadline concerns
• Meet contracted deadlines for service delivery to our clients
• Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working Conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

Qualifications

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Additional Information

Therange of pay for this role at the noted RRD location is $15.91 to $21.63 hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call‑in, and/or stand‑by pay. RRD's benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

Shift

Monday to Friday - 6:00pm to 3:00am

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

RRD is an Equal Opportunity Employer, including disability/veterans