Document Production Associate - 2nd Shift

RR Donnelley; West Virginia; On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with company match

Life insurance

Adoption assistance

Tuition assistance

Parental leave

Employee discounts

Job summary

RRD is seeking a Document Production Associate to provide word processing and document production services for our clients. The role supports editing, proofreading, intake and workflow coordination, with emphasis on meeting deadlines.

Shift is Saturday to Wednesday, 5 pm–2 am ET, at our West Virginia site. Candidates should have a high school diploma and at least 1 year of document production experience; proficiency with MS Office and strong attention to detail are essential.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year document production experience in legal, banking, or large corporate environment.
• Proficient with MS Office (Word, Excel, PowerPoint) and strong typing.
• Excellent attention to detail and ability to manage multiple projects.

Responsibilities

• Use logs and tracking software for document production work.
• Assess job requests and ensure completion throughout lifecycle.
• Edit, proof, convert, and create documents to client satisfaction.
• Operate equipment and software to perform job functions.
• Communicate with team, supervisor, or client about deadlines.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Maintain proactive client relationships and quality assurance.

Skills

MS Office

Typing

Attention to detail

Multitasking

Communication skills

Customer service

Teamwork

Problem solving

Time management

Self-motivated

Education

High school diploma or equivalent

Job description

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Shift:Saturday - Wednesday, 5 pm - 2 am ET

Position summary

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Job duties

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to Williams Lea Tag policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner

Working conditions

• Position operates at sites with maximum of 24/7 operations. Individual shift requirements will vary by site.
• Ability to work overtime as needed.
• Work is performed in a professional work environment.
• Professional attire required.
• Must be able to work sitting down most of the time.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self-motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

Therange of pay for this role at the noted RRD location is $15.91 to $21.63/ hour. Typically, roles follow step progressions to a target rate or set increments over time. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand‑by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

RRD is an Equal Opportunity Employer, including disability/veterans

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre‑employment background and drug screen.