Document Production Associate - 2nd Shift Monday - Friday 5pm - 2am (Hybrid)

RRD Company; Wheeling (WV); Hybrid; USD 22,000 - 30,000; Full time

Job summary

RRD is seeking a Document Production Associate for 2nd shift (Mon-Fri 5pm-2am) on a hybrid schedule. The role supports word processing and document production services for clients with emphasis on accuracy, deadlines, and quality assurance.

The position requires a high school diploma, at least 1 year of document production experience, strong MS Office skills, and the ability to work independently or as part of a team in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year document production experience in a legal, banking or large corporate environment.
• Strong keyboarding and typing skills.
• Proficient in MS Office (Word, Excel, PowerPoint) and other document editing tools.
• Excellent attention to detail and ability to manage multiple projects

Responsibilities

• Utilize logs and tracking software for document production work.
• Assess job requests and ensure completion throughout lifecycle.
• Edit, proof, convert, create, transcribe or complete document production requests.
• Meet contracted deadlines for service delivery.
• Troubleshoot basic software or hardware problems.
• Maintain client relationships and ensure quality assurance.
• Adhere to company and client policies.

Skills

MS Office proficiency

Typing speed

Attention to detail

Time management

Communication skills

Teamwork

Education

High school diploma or equivalent

Tools

MS Office Suite

Job description

Document Production Associate - 2nd Shift Monday - Friday 5pm - 2am (Hybrid)

• Full-time
• Department: Legal & Document Processing
• Shift: 3rd Shift
• Compensation: USD 15.91 - USD 21.63 - hourly

RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

The Document Production Associate position is responsible for providing word processing and/or document production services for our clients.

Schedule: Monday - Friday 5:00 p.m. - 2:00 a.m.

(* denotes an “essential function”)

• *Utilize appropriate logs and/or tracking software for all document production work
• *Thoroughly assess job request and ensure appropriate completion of job tasks throughout task lifecycle
• *Perform work in document production, proofreading, intake and workflow coordination functions, as needed
• *Use established procedures, standards and formats to edit, proof, convert, create, transcribe or otherwise complete document production requests to client satisfaction
• *Demonstrate proficiency in using equipment/technology/software and hardware necessary to perform job functions
• *Communicate with team members, lead, supervisor or client on job or deadline concerns
• *Meet contracted deadlines for service delivery to our clients
• *Troubleshoot basic software or hardware problems
• Help to foster a proactive environment of continuous service enhancement and relationship building with the client
• Perform quality assurance on work, as requested
• Adhere to company policies, in addition to client policies
• Use equipment and supplies in a cost efficient manner.

• High school diploma or equivalent
• Minimum (1) year document production experience preferably in a legal, banking or large corporate environment
• Skilled in the use MS Office software (Word, Excel, PowerPoint); strong keyboarding and typing skills
• Familiar with other software programs for editing and/or creating documents
• Strong attention to detail; able to work on multiple projects simultaneously
• Must have good organizational skills
• Must be able to meet deadlines and complete all projects in a timely manner
• Ability to handle sensitive and/or confidential documents and information
• Able to exercise good judgment to make decisions that conform to business needs and policy
• Good problem solving skills, with the ability and understanding of when to elevate a problem to a supervisory level
• Ability to maintain professional composure when working with immediate deadlines
• Ability to work both independently and collaboratively as part of a team
• Ability to work in a fast paced environment
• Ability to communicate professionally both verbally and in writing
• Must be self‑motivated with a positive attitude
• Proven customer service skills are required in order to create, maintain and enhance customer relationships

The salary for this role at the noted RRD location is $15.91-21.63/ hour. Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications,skills, experience, certifications, proficiency, performance, shift, location, and other businessneeds. Typically, roles follow step progressions to a target rate or set increments over time. Depending onthe role, in addition to the hourly rate of pay, the total compensation package may also includeovertime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings includemedical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, lifeinsurance and other voluntary supplemental insurance coverages, plus parental leave, adoptionassistance, tuition assistance and employer/partner discounts.

At RRD, we value innovation, authenticity, and integrity. To uphold the security and fairness of our hiring process, we ask that candidates refrain from using AI tools during interviews to ensure an authentic and secure experience. We appreciate your cooperation as we work to maintain a transparent and equitable hiring process.

All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.

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