Document Processor Manager

NetVendor; United States; Remote; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA, FSA, and DCFSA

Disability insurance

Life insurance

Generous paid time off

Paid holidays

Maternity Leave

401(k) with company match

Employee Assistance Program

Job summary

NetVendor is seeking a manager to own the performance of the Document Processing team and lead the Processing Supervisors who run it daily. This leader-of-leaders role sets operating standards and KPIs, develops Supervisors into stronger managers, and drives efficiency, quality, and retention as the function scales with the business.

The role requires on-site work at the Tualatin, Oregon office during initial training; after which, remote work is possible.

Qualifications

• Proven ability to lead through others, managing supervisors or team leads.
• Analytical and data-driven approach with KPIs and operational data decisions.
• Demonstrated change management skills, able to roll out tools and processes widely.
• Excellent written and verbal communication, able to present to senior leadership.
• Experience in insurance, compliance, or credentialing is a plus.
• Bachelor’s degree or equivalent professional experience required.

Responsibilities

• Lead and develop a team of Processing Supervisors and cascade department goals.
• Own staffing strategy, capacity planning, and workload balancing across shifts.
• Drive engagement and retention through succession planning and recognition.
• Set and monitor service level targets and operating standards for the department.
• Define KPI framework and reporting cadence; analyze trends and forecast demand.
• Sponsor new tools and processes and partner with cross-function teams to fix root causes.

Skills

Lead through others

Analytical & data-driven

Change management

Strong communication

Education

Bachelor’s degree or equivalent

Job description

Headquarters: Tualatin, OR
URL: https://www.netvendor.com/

About the Job
We’re looking for a manager to own the performance of our Document Processing team and lead the Processing Supervisors who run it day to day. This is a leader-of-leaders role: you’ll set operating standards and KPIs, develop your Supervisors into stronger people managers, and drive the efficiency, quality, and retention gains that let the function scale with the business. If you think in systems, lead through others, and measure what matters, this role is for you.

This role requires on-site work at our Tualatin, Oregon office during initial training, after which the position is eligible for remote work. The ideal candidate will have experience managing a remote team distributed across multiple time zones.

Responsibilities

Leadership & Team Development

• Lead and develop a team of Processing Supervisors, setting clear expectations and cascading department goals to their frontline teams
• Coach Supervisors through regular one-on-ones, performance reviews, and development plans that build their leadership capability
• Own staffing strategy, capacity planning, and workload balancing across shifts and queues, holding Supervisors accountable for day-to-day execution
• Drive engagement and retention through succession planning, career pathing, and recognition — reducing turnover in a high-volume processing environment
• Set the culture for the department — collaborative, accountable, and customer-focused. Partner with HR on employee relations and performance management escalations

Operational Strategy & Efficiency

• Set and continually monitor service level targets and operating standards for the department, and hold Supervisors accountable to them
• Own the efficiency roadmap for the function — redesign workflows, eliminate rework, and evaluate automation and tooling opportunities to increase throughput per employee without sacrificing accuracy

Performance, Metrics & Reporting

• Define the KPI framework for the department — throughput, accuracy, turnaround time, cost per document — and the reporting cadence behind it
• Analyze trends across queues, response times, and productivity to forecast volume and reallocate capacity ahead of demand

Process & Compliance

• Own the department’s SOP library and control environment, ensuring adherence to company policy and client compliance standards
• Keep documentation and process controls audit-ready for internal and client reviews
• Sponsor implementation of new tools, systems, and procedures — from business case through Supervisor and team adoption
• Partner cross-functionally with Product, Support, and Client Success to fix upstream causes of processing volume and exceptions
• Additional responsibilities as assigned

Qualifications

What You Bring

• Proven ability to lead through others — experience managing supervisors or team leads, not only individual contributors
• Analytical and data-driven — comfortable building KPI frameworks, reading operational data, and making staffing and process decisions from it
• A track record of measurably improving efficiency, quality, or retention in a high-volume operation
• Change management skills — able to roll out new tools and processes and win adoption at both the Supervisor and frontline level
• Insurance, compliance, or credentialing domain knowledge is a plus
• Strong written and verbal communication, including presenting performance and recommendations to senior leadership

Requirements

• Bachelor’s degree or equivalent professional experience
• 5+ years in document processing, operations, or a shared-services environment, including 2+ years managing people leaders

NetVendor Benefits Package

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program