Document Processing Supervisor

NetVendor; Tualatin (OR); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

HSA/FSA

Disability insurance

Paid time off

Paid holidays

Job summary

NetVendor is seeking a motivated Document Processor Supervisor to lead a high-performing Data Processing Team. The role focuses on bringing order to complexity, developing people, and driving continuous improvement.

You will supervise frontline staff, coach, monitor workloads, and help with hiring and onboarding in a dynamic environment. A strong detail orientation and collaborative mindset are essential.

Qualifications

• High school diploma or GED required.
• 1-2 years of relevant work experience.
• Sharp attention to detail and strong written communication.
• Highly organized with the ability to juggle multiple projects.
• Comfortable working independently and collaboratively.
• Proficiency in basic computer tools (keyboard, 10-key, Adobe).
• Basic insurance knowledge is a plus.

Responsibilities

• Lead and coach frontline employees for the Data Processing Team.
• Conduct regular coaching sessions, performance reviews, and one-on-ones.
• Monitor attendance, scheduling, and workload distribution.
• Motivate team members to achieve goals and assist with onboarding.
• Foster a collaborative, customer-focused work environment.
• Provide direction to ensure prompt and efficient handling of requests.
• Track KPIs, review queues, and prepare management reports.
• Ensure adherence to policies, security standards, and SOPs.

Skills

Attention to detail

Written communication

Self-management

Team leadership

Education

High school diploma or GED

Tools

10-key

Adobe Acrobat

Job description

About NetVendor

NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.

About the Job

We're looking for a motivated Document Processor Supervisor to lead a high-performing team at the heart of our operations. If you love bringing order to complexity, developing people, and driving continuous improvement, this role is for you.

Responsibilities

Team Leadership & Management

• Supervise and support frontline employees for the Data Processing Team
• Conduct regular coaching sessions, performance reviews, and one-on-ones
• Monitor attendance, scheduling, and workload distribution
• Motivate team members to achieve individual and team goals
• Assist with hiring, onboarding, and training new employees
• Foster a collaborative and customer-focused work environment

Data Processing Operations

• Provide direction and guidance to team members when needed to ensure promptly and efficient handling of requests.
• Continuously evaluate workflows and procedures, recommending improvements to enhance efficiency.

Performance Monitoring

• Track team KPIs and operational metrics
• Review processing queues, response times, and productivity reports
• Identify process improvement opportunities
• Provide actionable feedback and coaching based on performance data to front line employees
• Prepare reports for management on team performance and trends

Process & Compliance

• Ensure adherence to company policies, security standards, and SOPs
• Maintain accurate documentation and workflows
• Support implementation of new tools, systems, and procedures
• Promote continuous improvement initiatives

Qualifications

• High school diploma or GED
• 1-2 years of relevant work experience
• Sharp attention to detail and strong written communication
• Highly organized with the ability to juggle multiple projects without missing a beat
• Comfortable working independently and collaboratively
• Proficiency in basic computer tools (keyboard, 10-key, Adobe)
• Basic insurance knowledge is a plus
• A positive, professional attitude and a passion for consistency

NetVendor’s Benefits Package

• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

NetVendoris an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected byfederal, state, or local laws.