Document Process Specialist - Associate

Independence Pet Group; North Carolina; Remote; USD 40,000 - 55,000; Full time

Job summary

A leading company in pet insurance is seeking a Claims Administrative Support Representative. This remote role involves processing claims, managing pet medical records, and providing administrative support. Ideal candidates should have experience in the veterinary field and strong typing skills. Opportunities for career advancement and comprehensive benefits are included.

Benefits

Full medical, dental, and vision insurance

Basic Life Insurance at no cost

Company paid short-term and long-term disability

12 weeks of 100% paid Parental Leave

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Retirement savings plan

Paid Time Off and holidays

Volunteer Time Off

Group Pet Insurance

Qualifications

• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.

Responsibilities

• Enter and import documents and policy information into the policy management system.
• Analyze pet medical records and input claim line items accurately.
• Maintain daily contact with internal departments.

Skills

Typing

Communication

Customer Service

Tools

Kofax

Job description

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Established in 2021, Independence Pet Holdings is a corporate holding company managing a diverse portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more across North America.

We believe pet insurance is more than a financial product; we build solutions to simplify the pet parenting journey and improve pets' well-being. As a leading authority in the pet category, we operate with extensive resources, capital, and services to support pet parents. Our multi-brand, omni-channel approach includes our own insurance carrier, insurance brands, and partner brands.

Pets Best, a subsidiary of IPH, offers pet insurance and wellness plans for dogs and cats nationwide. Founded in 2005, it aims to provide comprehensive, affordable animal healthcare with flexible coverage, easy claims, and excellent customer service.

Job Summary

The Claims Administrative Support Representative provides essential administrative services related to claims processing. Responsibilities include creating and assessing claims, handling pet medical records, routing claims appropriately, and researching information for claim completion.

Job Location:

Remote

Main Responsibilities

1. Enter and import documents and policy information into the policy management system.
2. Analyze pet medical records and input claim line items accurately.
3. Route claims based on requirements using the policy management system.
4. Maintain daily contact with internal departments.
5. Participate in team meetings and provide additional administrative support as needed.
6. Perform other duties as assigned.

Required Qualifications

• Typing speed of 50+ words per minute.
• Minimum 6 months of experience in Kofax.
• At least 6 years of recent experience in the veterinary field.

Desired Characteristics

• Experience in administrative roles within the veterinary industry is preferred.
• Licensed veterinary technicians are strongly preferred.
• Proficiency in computer and customer service skills.
• Excellent oral and written communication abilities.
• Capability to write professional letters.

Working Conditions

• Remote work environment.
• Regular use of a computer mouse and keyboard.
• Ability to sit for extended periods.
• Frequent repetitive hand movements.
• Potential for overtime work.
• Pet-friendly environment.

Hours Of Operation

• 8-hour shift options starting from 7am to 10am EST, Monday through Friday.

All jobs include benefits such as healthcare, parental leave, and career advancement opportunities. Some benefits depend on work location and may include:

• Full medical, dental, and vision insurance
• Basic Life Insurance at no cost
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Paid Time Off and holidays
• Volunteer Time Off
• Pet-friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On-the-job training and development
• Employee Assistance Program (EAP)

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industry: Insurance

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