Customer Service Consultant – Process Associate - Spanish - Remote EMEA/EU

Genpact; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a Customer Service Consultant fluent in Spanish and English to join their dynamic team. This remote role focuses on delivering exceptional customer service while managing phone and electronic communications. You will be responsible for answering customer inquiries, processing orders, and ensuring a positive brand image. The company values a diverse workforce and offers extensive training and career development opportunities. If you are motivated, analytical, and enjoy working in a multicultural environment, this could be the perfect opportunity for you!

Benefits

Attractive salary

Stable job offers - employment contract

Multicultural work environment

Professional training support

Free access to learning platform

Meal Tickets

Medical Services

Insurance

Additional vacation days

Partner discounts

Qualifications

• Strong command of Spanish and English required.
• Bachelor's degree and analytical skills preferred.

Responsibilities

• Provide customer service through phone and electronic channels.
• Document all customer interactions accurately.
• Adjust to changing scenarios and maintain composure.

Skills

Spanish (C1)

English (B2)

Analytical thinking

Self-starter

Customer service

Education

Bachelor's degree

Tools

MS Office

Excel

Word

PowerPoint

Job description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Customer Service Consultant – Process Associate - Spanish - Remote EMEA/EU!

Responsibilities

1. Answering phone calls in the languages mentioned, with a nice, controlled voice, on a priority established by the team leader.
2. Communicating effectively both verbally and in writing.
3. Sensing other people’s emotions and providing the answer or support based on their needs.
4. Maintaining a high-level tolerance without losing temper or being irritated by the day-to-day situation.
5. Adjusting easily to changing scenarios regarding ways of working.
6. Focusing on the needs of customers and providing the right solution.
7. Receiving and placing customer orders for the in-scope products/services (leasing, credit, bank accounts).
8. Providing customer service through electronic channels.
9. Projecting a positive image of the company and brand.
10. Implementing changes using creativity and focus on process improvement.
11. Correctly and completely documenting all customer interactions.
12. Using time effectively and prioritizing daily tasks accordingly.
13. Sharing relevant knowledge obtained through customer interactions with all team members.
14. Attending training sessions.
15. Arranging work schedules with colleagues flexibly, according to business needs.
16. Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis.
17. Providing assistance to new colleagues whenever possible.
18. Informing the process trainers and the management team whenever information in an SOP is identified as out-of-date.
19. Using tools such as Excel, Word, and PowerPoint as per business and process requirements.

Qualifications

Minimum qualifications

1. Very good knowledge of Spanish (C1) and English (B2).
2. Bachelor’s degree.
3. Good MS Office knowledge.
4. Analytical thinking and self-starter.

Preferred qualifications

1. Relevant experience in phone customer service.
2. High motivation and ability to learn.
3. Ability to work under time pressure.

What can we offer?

1. Attractive salary.
2. Stable job offers - employment contract.
3. Work in a multicultural and diverse environment with employees from over 30 countries.
4. Genpact supports professional trainings and great career development opportunities.
5. Free access to our award-winning learning platform.
6. Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com. Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way.