Implementation Consultant, Civil Process

Tyler Technologies, Inc.; United States; Remote; USD 51,000 - 75,000; Full time

Job summary

Join a forward-thinking company as an Implementation Consultant, where you will leverage your expertise in Public Safety Software to provide exceptional consultation and support to clients. This role offers the opportunity to work remotely while collaborating with a diverse team across multiple time zones. You will engage in knowledge transfer sessions, educate users on software functionality, and troubleshoot client issues, ensuring a seamless implementation experience. If you have a passion for technology and a knack for problem-solving, this position is perfect for you, offering a dynamic work environment and the chance to make a real impact in the field.

Qualifications

• Experience with Public Safety Software Implementations preferred.
• Bachelor's degree or equivalent work experience required.

Responsibilities

• Collaborate with remote teams using digital tools for effective workflow.
• Provide consultation and education on software products to clients.

Skills

Public Safety Software Implementations

Presentation Skills

Interpersonal Skills

Communication Skills

Problem-solving Skills

Analytical Skills

Education

Bachelor’s degree

Comparable work experience

Tools

Microsoft Office

Job description

Implementation Consultant, Civil Process

Responsibilities

1. Collaborate effectively with a team of remote colleagues across multiple time zones, utilizing digital communication tools to ensure seamless workflow and team alignment.
2. Provide professional services such as consultation, software readiness, and education to clients on Tyler software products.
3. Design and conduct knowledge transfer sessions on-site or through virtual sessions.
4. Educate users on software functionality as well as on data entry, system administration, user security, and user permissions.
5. Perform consultation/analysis of client business model to identify and document client requirements regarding Tyler products and functionality.
6. May recommend options for new approaches in client work processes as appropriate to ensure efficient software solutions for the client’s needs.
7. May identify and document business/technical requirement specifications for specific software design/development, forms, reports, interfaces, processes, configuration, and other relevant changes.
8. May create custom reports/letters or customize existing reports to satisfy client requirements. Play an active role in troubleshooting client issues, or work with the Support or Development departments to resolve them.
9. Keep up to date on administrative tasks such as documenting client issues, communicating agendas, submitting trip reports, timesheets, and weekly expense reports, and updating systems-related client activity.
10. Notify management and appropriate organization/department of issues or unplanned events that could impact the effectiveness/schedule/budget of the implementation.
11. Create both client-facing and internal documentation.
12. Act as liaison between the client and the company’s technical staff including conveying technical information so that non-technical individuals can understand.
13. Occasional travels to client sites, 25-50%.
14. Perform other duties as assigned.

Qualifications

1. Experience in Public Safety or with Public Safety Software Implementations preferred.
2. Familiarity with accounting concepts preferred.
3. Bachelor’s degree or comparable work experience.
4. Typically, a minimum of one year experience as an Associate Implementation Consultant or equivalent industry experience.
5. Strong knowledge of principles and concepts in the discipline for which the knowledge transfer will be based is desired, Civil Process.
6. Exceptional presentation and knowledge transfer skills.
7. Excellent interpersonal and communication skills.
8. Familiarity and ease with computer systems and Microsoft Office products.
9. Strong problem-solving and analytical skills.
10. Ability to travel occasionally within the United States, 25-50%.
11. Valid driver’s license required.

Location

Remote

Travel

25-50%

State-Specific Salary Range Disclosure Requirements

Salary will generally fall between $51,035 - $75,000 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible.

Tyler is subject to regulations, guidelines, and/or client requirements relating to the qualifications of Tyler personnel performing certain client work. Because of the nature of this position, it is a requirement that the candidate can successfully pass a federal background check at the time an offer is extended and over the course of employment with Tyler.