Document Management Application Analyst

RL Canning, Inc.; Chicago (IL); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Short-Term Disability Insurance

AD&D and Life Insurance

401(k) retirement savings plan with em

Paid Time Off

Paid Holidays

Job summary

RL Canning, Inc. seeks a Document Management Application Analyst to maintain applications, provide support, and oversee projects. You will interact with end-users, coordinate system upgrades, and ensure effective application performance.

The role requires a Bachelor's degree in IT or related field, 4 years as a Business/Systems Analyst, 3 years in requirements/design/testing, and healthcare industry experience, with strong SDLC and testing skills.

Qualifications

• Experience with SDLC and software testing processes.
• Ability to gather requirements and design/test solutions.
• Experience training end-users and providing user support.
• Healthcare industry background is required.

Responsibilities

• Design, build, and document changes for assigned applications.
• Consult with end-users on projects, and test software per specifications.
• Track and report project issues to management.
• Coordinate vendor upgrades and system enhancements.
• Provide after-hours support per schedule.

Skills

SDLC

Software testing

Requirements gathering

End-user training

Interpersonal skills

Customer service

Independent work

Healthcare industry experience

Education

Bachelor's degree in Information Technology, Computer Science, Health Information Management, Business Administration, or related field

Job description

**We are not offering visa sponsorship or C2C for this position due to resource requirements

Who We Are

RL Canning is a global IT managed services and consultancy firm committed to enhancing the digital workplace by driving value through technology and operational excellence. Our comprehensive service portfolio, supported by an ecosystem of digital innovators, delivers industry-leading solutions tailored to each customer's unique needs. We focus on achieving better, faster results aligned with long-term strategic goals.

Job Overview

RL Canning is seeking an experienced Document Management Application Analyst to join our IT team. This role is responsible for the maintenance of assigned applications, providing immediate application and systems support, and overseeing the completion of projects, system enhancements, and vendor upgrades. The incumbent also delivers ongoing application support and assistance to end-users.

The US base salary range for this full-time position is $90,000.00 to $100,000.00 annually, along with a comprehensive benefits package detailed in the “Benefits Offered” section of the job description. The salary wage offered within this range will be influenced by factors such as work location, job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more specific information about the salary range, considering these factors. Compensation and benefits remain in the Company's sole discretion and may be modified at the Company's absolute discretion, consistent with applicable law, until they are paid.

In this role, you will

• Design, build, and document application changes for assigned applications.
• Consult with end-users on projects, designs, and builds; test software against detailed specifications.
• Identify, analyze, track, and report on project issues, keeping management informed of project activity and status.
• Learn new applications associated with or connected to assigned applications and oversee the completion of tasks related to integrated system functions.
• Coordinate the resolution of end-user calls, determining appropriate action by investigating and analyzing reported hardware and software problems.
• Evaluate and assist senior management in the implementation of system upgrades, including analyzing functional requirement documentation through interviews with key personnel to understand current system use, and identifying and encouraging procedural changes within user departments.
• Refine sample test plans for conversions, interfaces, and applications; assist in developing go-live support plans and provide post-implementation application support.
• Maintain tables, files, profiles, code sets, and related system data.
• Train less experienced personnel and assist in developing departmental education and training materials; monitor and review procedural documentation.
• Attend applicable vendor application training classes; learn and assist with other applications as directed.
• Provide after-hours support for assigned applications per schedule.
• Perform additional tasks as necessary to support and achieve business objectives.

For this role, you will need

• Bachelor's degree in Information Technology, Computer Science, Health Information Management, Business Administration, or a related field.
• Four (4) years of work experience as a Business or Systems Analyst.
• Three (3) years of work experience in requirements gathering, design, configuration, and testing.
• Healthcare industry experience required.
• Strong knowledge and experience with the Systems Development Life Cycle (SDLC).
• Strong knowledge and experience with software testing.
• Experience documenting processes and procedures.
• Experience conducting application training for end-users.
• Strong interpersonal skills, with the ability to train junior staff and foster collaboration among co-workers.
• Excellent customer service skills, with prompt response times to phone calls, emails, and customer requests.
• Ability to work independently with minimal supervision.
• Expertise working with large, integrated applications.
• Ability to prioritize, plan, and organize projects and tasks effectively.
• Ability to multitask and meet deadlines in a fast-paced, high-pressure environment.
• Willingness to travel as needed to support client projects and corporate responsibilities.

Why Join Us

Cutting-Edge Innovation & Technology: Unlock the opportunity to be a vital part of a cutting-edge environment where innovation is not just encouraged but is a way of life. You'll have the chance to work with the latest technologies, contribute to ground-breaking projects, and stay at the forefront of advancements in the IT industry.

Professional and Personal Growth: We are dedicated to investing in our team's growth and success. By providing the tools, resources, and support needed to enhance skills and stay ahead of industry trends, we empower our team members to unlock new opportunities for advancement. We believe that fostering individual growth strengthens careers and drives the collective success of our company.

Collaborative & Inclusive Culture: Be part of a team where collaboration drives success. Our inclusive culture celebrates diverse perspectives and ensures every voice is heard, creating an environment where innovation and teamwork flourish. You'll collaborate with skilled professionals from a wide range of backgrounds, exchanging ideas, tackling challenges, and crafting solutions that make a real impact. Together, we build a stronger, more dynamic workplace where collective problem-solving is at the heart of everything we do.

Empowering Work Environment: Discover the opportunity to be an integral part of a team where your ideas are not only heard but celebrated, and your contributions have a direct impact. In this role, you'll experience a sense of purpose as your work drives meaningful results for our projects and clients. We prioritize your growth and ensure that your potential is recognized, fostering an environment where your efforts lead to both personal fulfillment and collective success.

Benefits Offered

• Short-Term Disability Insurance
• Accidental Death & Dismemberment (AD&D) and Life Insurance
• 401(k) retirement savings plan with employer matching
• Paid Time Off
• Paid Holidays

** RL Canning is an Equal Opportunity Employer. All applicants will be considered for employment without discrimination based on race, color, religion, sex, marital status, national origin or ancestry, age, disability (physical or mental), veteran status, or any other status protected by federal, state, or local law.