Document Imaging Specialist, Team Lead

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 42,000 - 60,000; Full time

Job summary

Baptist Health - Central Alabama is seeking a Document Imaging Specialist, Team Lead, to oversee daily operations, mentor the team, and manage imaging workflows. The role emphasizes coaching, training on payor systems, and driving productivity to ensure high-quality service in a hospital/physician office setting.

The Team Lead will monitor performance metrics and collaborate with leadership to resolve escalated issues while improving processes and procedures for better service delivery.

Qualifications

• High School diploma or equivalent required.
• Bachelor’s degree in Business or related field preferred.
• Minimum 1–2 years supervisory or management experience.
• Experience in hospital or physician business office functions preferred.
• Experience in data entry, call center operations, or fast-paced service environments essential.
• Background in training and education preferred.

Responsibilities

• Oversee daily operations and mentor the team to ensure quality support.
• Manage workflows and handle escalated customer issues with timely resolutions.
• Monitor performance metrics and provide coaching and training on systems.
• Drive team productivity to meet customer satisfaction goals.
• Schedule staffing and delegate tasks to ensure consistent service delivery.
• Serve as the point of contact for complex complaints and issues.
• Identify bottlenecks and develop processes to improve imaging quality and efficiency.
• Collaborate with leadership to guide and motivate team members.

Skills

MS Office

Team leadership

Organization

Communication

Deadline-driven

Multitasking

Education

High School diploma or equivalent

Bachelor’s degree preferred

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties.

To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights

Summary

The Document Imaging Specialist, Team Lead will be responsible for overseeing the daily operations, ensuring high-quality support by mentoring the team, managing workflows, and handling escalated customer issues. The Team Lead will monitor performance and quality metrics, provide coaching, provide training on various computer and electronic payor systems as well as drive team productivity to meet customer satisfaction goals. Additionally, this individual will be responsible for managing daily workflows, including scheduling, staffing, and delegating tasks to ensure consistent service delivery. The Team Lead will act as a point of contact for complex, high-level, or difficult customer complaints, issues, or errors to ensure a prompt resolution. This individual will work directly with leadership to provide team leadership and support by guiding, training, and motivating team members, fostering a collaborative and productive work environment. The Team Lead will identify bottlenecks, develop new processes and strategies, and update procedures to improve customer service and document imaging quality and efficiency. This position may have additional duties assigned that are within scope of the role.

Education/Experience

High School diploma or equivalent required. Bachelor’s degree in Business or related field preferred. Minimum 1-2 years supervisory or management experience, showcasing proven track records in team development and leadership preferred. Experience in hospital or physician business office functions preferred. Experience in data entry, call center operations, or fast-paced service environments essential. Background in training and education preferred.

License/Certification

None

Knowledge, Skills, And Abilities

• Excellent knowledge of MS Office and familiarity with relevant computer software.


• Strong team leadership skills, strong organization, interpersonal, and customer relations skills.


• Must be able to meet strict deadlines.


• Strong analytical and problem-solving ability, and excellent organizational skills.


• Must be able to complete multiple tasks simultaneously.


• Ability to develop trust with leaders in the organizations.


• Ability to remain calm in difficult situations.


• Strong written and oral communication skills, proficient computer skills, proven track record of successful performance.


• Ability to understand complex multifactor situations and bring appropriate solutions.


• Ability to work both independently and in a team environment.

Primary Location:

Corporate

Job

Document Imaging Specialist, Team Lead

Document Imaging Specialist, Team Lead

Job Type

Regular-Full time

Shift

First Shift (United States of America)