Patient Registration, Team Lead

Baptist Health; Montgomery (AL); On-site; USD 45,000 - 60,000; Full time

Job summary

Baptist Health Neurological Clinic in Montgomery, AL seeks a Patient Services Team Lead to oversee the patient access department and ensure smooth registration workflows. You will train staff, coordinate with clinic leadership, and manage staffing to prevent workflow interruptions while maintaining patient satisfaction.

The role requires a high school diploma and hospital-based patient access experience, with strong MS Office and EMR proficiency, plus leadership and problem-solving abilities to

Qualifications

• High School diploma or equivalent required.
• Previous experience in a hospital or medical practice patient access related role required.
• Experience in health information management, registration, collections, or scheduling preferred.

Responsibilities

• Oversee the overall activities of the Patient Access department.
• Provide training and in-service education to employees.
• Coordinate with clinic leadership or Patient Access leadership to maintain appropriate staffing to ensure no interruption in workflow.
• May have additional duties assigned within the scope of the role.

Skills

MS Office

EMR

Team leadership

Communication

Customer service

Multitasking

Analytical thinking

Problem solving

Interpersonal skills

Organizational skills

Education

High School diploma or equivalent

Tools

EMR systems

Job description

Baptist Health is the largest healthcare system serving central Alabama, providing comprehensive hospital-based and outpatient services to nearly 60 percent of the residents in Montgomery, Autauga and Elmore counties. To learn more about Baptist Health, visit us at https://www.baptistfirst.org.

Highlights: Summary:

The Patient Services, Team Lead shall be responsible to oversee the overall activities of the Patient Access department. This individual shall provide training and in-service education to employees. The Team Lead will coordinate with either the clinic leadership or Patient Access leadership to maintain appropriate staffing to ensure no interruption in workflow. This position may have additional duties assigned that are within scope of the role.

Education / Experience:

High School diploma or equivalent required. Previous experience in a hospital or medical practice patient access related role required. Experience in health information management, registration, collections, or scheduling preferred.

License / Certification:

None

Knowledge, Skills, and Abilities:

Strong computer skills with experience utilizing MS Office programs, EMR, and other relevant computer systems. Strong team leadership skills, strong organization, interpersonal, and customer relations skills. Ability to interact with patients and guests to promote a positive experience. Must be able to meet strict deadlines. Strong analytical and problem-solving ability, and excellent organizational skills. Must be able to complete multiple tasks simultaneously. Ability to remain calm in difficult situations. Strong written and oral communication skills, proficient computer skills, proven track record of successful performance. Ability to understand complex multifactor situations and bring appropriate solutions. Ability to work both independently and in a team environment.

Primary Location:

Baptist Health Neurological Clinic

Job:

Patient Registration, Team Lead Patient Services, Team Lead

Job Type:

Regular-Full time

Shift:

First Shift (United States of America)

Baptist Health is recognized by Forbes as one of America's best employers in the state of Alabama.