Document Generation Specialist, Default Services- Loan Modification

ServiceLink IP Holding Company, LLC; Irvine (CA); On-site; USD 32,000 - 42,000; Full time

Job summary

ServiceLink IP Holding Company, LLC is seeking a Document Specialist in Irvine, CA. This onsite role focuses on preparing and packaging loan documents, assisting clients, and supporting the team with inbox and order processing tasks.

Ideal candidates will have a high school diploma, 1–2 years of office experience, and proficiency with Microsoft Office. Strong communication and multitasking abilities are essential for meeting deadlines.

Qualifications

• High School diploma or equivalent required.
• 1-2 years’ experience working in an office environment.
• 1-2 years’ experience recording deed preferred.
• Proficient in Microsoft Office and basic computer skills.

Responsibilities

• Prepare and package documents to be shipped to borrowers.
• Assist with and troubleshoot client issues/requests.
• Assist team with group inbox.
• Assist team with order processing via resends, redraws, etc.
• Answer phone calls and reply to emails from recording service clients.
• Ensure that all client requests are opened successfully.

Skills

Attention to detail

Multi-tasking

Verbal and written communication

Customer service

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Overview

Are you ready to take your career to the next level? ServiceLink, one of the top providers in the mortgage services industry, seeks an individual with a solid work history in the mortgage or real estate industry, to join our team as a Document Specialist. The ideal candidate will be very detail oriented, enjoys working with clients, and is driven to meet tight deadlines. If you are ready for a career and not just your next job, now is the time to join our team and become a part of something big.

Applicants must be currently authorized to work in the United States on a full-time basis and must not require sponsorship for employment visa status now or in the future.

This is an onsite position at our Irvine, CA location.

A DAY IN THE LIFE

In this role, you will…

• Prepare and package documents to be shipped to borrowers.
• Assist with and troubleshoot client issues / requests.
• Assist team with group inbox.
• Assist team with order processing via resends, redraws, etc.

WHO YOU ARE

You possess …

• A penchant for excellence. You will use your strong attention to detail to maintain our quality standards.
• The ability to multitask in a fast paced environment, especially the ability to meet tight deadlines for filing documents.
• Excellent verbal and written communication skills.
• The ability to quickly learn new skills, processes and procedures.

Responsibilities

• Prepare and package documents to be shipped to borrowers.
• Assist with and troubleshoot client issues / requests.
• Answer phone calls and reply to e-mails from our recording service clients.
• Assisting with resends via client requests, redrawing documents for signing deficiencies.
• Able to react to change productively and handle other essential tasks as assigned.
• Ensure that all client requests are opened successfully.
• All other duties as assigned.

Qualifications

• High School diploma or equivalent required.
• 1 -2 years’ experience working in an office environment.
• 1-2 years’ experience recording deed preferred.
• Proven customer service skills.
• Must be able to use and have basic computer skills and be proficient in the Microsoft software products.
• Must be able to multi-task.
• Must be capable of meeting daily production goals with a high level of accuracy.
• Critical reasoning and thinking skills required.