Document Control Manager & Team Leader

Bridgecrest-Credit-Company,-LLC; Mesa (AZ); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Medical, dental, and vision

401K

Company paid life insurance

Short and long-term disability

Tuition reimbursement

Wellness program

Gym on-site

Team/social events

Paid time off

Job summary

DriveTime Family of Brands is seeking a Document Control Manager to lead a team of Coordinators, monitor performance, and drive quality in our loan administration operations. The role emphasizes coaching, policy adherence, and process improvements, with on-site responsibilities at our East Mesa campus.

The ideal candidate has strong communication, leadership, and problem-solving skills, plus 2+ years of management in a call center or retail setting.

Qualifications

• High School Diploma or GED required, Bachelor's Degree preferred.
• 2+ years of management experience in a call center or retail environment.
• Knowledge of Fair Debt Collection Practices Act is a plus.
• Must be comfortable working on site at the East Mesa Operations Center.

Responsibilities

• Lead a team of Coordinators to assess day-to-day performance and quality of work.
• Provide feedback and coaching to develop Coordinators and advance their careers.
• Monitor work and enforce policy using reviews and side-by-side monitoring.
• Set daily goals and strategy to maximize long-term success and service quality.
• Deliver training and coaching to ensure high-quality customer service.
• Identify and implement improvements to loan administration processes and resources.

Skills

Communication

Leadership

Teamwork

Problem solving

Time management

Education

High School Diploma or GED

Bachelor's Degree preferred

Job description

DriveTime Family of Brands is seeking a Document Control Manager to lead a team of Coordinators, monitor performance, and drive quality in our loan administration operations. The role emphasizes coaching, policy adherence, and process improvements, with on-site responsibilities at our East Mesa campus.

The ideal candidate has strong communication, leadership, and problem-solving skills, plus 2+ years of management in a call center or retail setting.