Document Compliance Specialist

L0057 Lithia Chevrolet of Redding; New Jersey; On-site; USD 23,000 - 43,000; Full time

Benefits offered by this job

Competitive pay

Medical/Dental/Vision plans

Paid holidays & PTO

Disability insurance

Life insurance

401(k) retirement plan

Employee stock purchase plan

Lithia Learning Center

Vehicle purchase discounts

Wellness programs

Job summary

Driveway.com, the digital retail arm of Lithia & Driveway, is seeking a Document Compliance Specialist based in New Jersey. You will manage deal paperwork, validate documents, and coordinate with dealerships and finance teams to ensure accurate, timely processing.

This senior customer service role emphasizes clear communication, attention to detail, and proficiency with dealership systems across the documentation workflow. 1504 Route #1, N. Brunswick, NJ 08902.

Qualifications

• High School diploma or equivalent required.
• 18 years or older; drug-free workplace.
• We are an equal opportunity employer.

Responsibilities

• Clearly communicates paperwork and processes to customer, including follow-up questions.
• Create and complete all deal paperwork in DMS, bank approval systems, and protection product systems.
• Transact paperwork with customers using digital tools where possible, and wet ink when necessary.
• Process all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), DMV and lender requirements.
• Scan / send all deal documentation to the Deal Posting team or Dealership Accountant in the Regional Business Office.
• Work with Business Office to track deal receivables and follow up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

Skills

Sense of urgency

Attention to detail

Excellent communication

Dealership systems

Math skills

Positive attitude

Education

High School diploma or equivalent

Tools

DMS

DMV systems

e-contracting

Job description

Dealership:

L0397 Driveway Home Office

Driveway.com | Document Compliance Specialist

Driveway.comis where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch.Thedefinitionof Auto Done Easy!We’rethe digital retail arm of Lithia & Driveway (LAD) andwe’reon a mission to make car ownership easy, transparent, and dare we say… enjoyable. Backed by a network ofnearly300dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience.We’rebig on innovation, big on people, and always driving forward. Come ride with us!

Position Overview:

TheSpecialist, Document Complianceis the key link between the Driveway Care Centerand the Driveway customer for all paperwork processing.This is a seniorcustomer service &administrativeserviceposition that focuseson creatinga timelyand seamless experience for our Driveway customers. This is achieved through communication of entire process with customer,validatingcompleteness of supporting documentation,andpreparing all deal related paperwork.

This position will be the primary point of contact for our Driveway customers as it relates tothedealpaperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealershipas well as handing off fully executed Driveway deals to therespective Dealership Accounting team.

Location : 1504 Route #1, N. Brunswick, NJ 08902

Schedule : 8:00am -5:00pm; 40 hours a week, will include a rotational Saturday shift.

Compensation Range : $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.

What You’ll Do

• Clearly communicates paperwork andprocessesto customer, including any follow up questions
• Createandcompleteall deal relatedpaperworkin DMS,bank approval systemsand protection product systems(whenapplicable)
• Transact paperwork with customers using digital tools where possible,and wet ink when necessary
• Process allpaperworkand ensureit meets the needs of theBusinessOffice(including proof of delivery), state specific DMV and lender requirements.
• Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in astand-alonebusiness office
• Work withBusinessOfficesto track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.

What You’ll Bring

• Sense of urgency
• Strong attention to detail
• Excellent communication(written & verbal)
• Ability to work invarious dealership systems (DMS, DMV,e-contracting, digital contracting, etc.)
• Mathematics – ability to solve basic math calculations
• Positive customer service attitude

We offer best in class industry benefits:

• Competitive pay
• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

For a more detailed view, visit: www.totalrewards.lithiadriveway.com.

High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.