Document Compliance Specialist

Lithia Motors, Inc; Addison (TX); On-site; USD 23,419 - 42,705; Full time

Job summary

Driveway is the digital retail arm of Lithia & Driveway and Addison, TX seeks a Document Compliance Specialist to manage deal paperwork and customer communications. This role coordinates vehicle availability with selling dealerships and handoffs to the Dealership Accounting team.

Responsibilities include preparing all deal paperwork, using DMS and banking systems, and ensuring completeness and compliance with DMV and lender requirements, while providing excellent customer service in a fast-paced

Qualifications

• High School diploma or equivalent.
• Strong attention to detail and sense of urgency.
• Excellent written and verbal communication.
• Experience with dealership systems (DMS, DMV, digital contracting).

Responsibilities

• Clearly communicates paperwork and processes to customers and follows up as needed.
• Create and complete all deal paperwork in DMS, bank systems, and protection product tools.
• Transact paperwork with customers using digital tools, wet ink when required.
• Scan and send deal documentation to the Deal Posting team or the Dealership Accountant.
• Work with Business Offices to track receivables and follow up to fund contracts.

Skills

Sense of urgency

Attention to detail

Excellent communication

Dealership systems proficiency

Math skills

Customer service attitude

Education

High School diploma or equivalent

Tools

DMS systems

DMV systems

e-contracting platforms

Digital contracting tools

Job description

DrivewayDriveway.com | Document Compliance SpecialistDriveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!Position Overview:The Specialist, Document Compliance is the key link between the Driveway Care Center and the Driveway customer for all paperwork processing. This is a senior customer service & administrative service position that focuses on creating a timely and seamless experience for our Driveway customers. This is achieved through communication of entire process with customer, validating completeness of supporting documentation, and preparing all deal related paperwork.This position will be the primary point of contact for our Driveway customers as it relates to the deal paperwork and processes. This position is also responsible for coordinating vehicle availability with the selling dealership as well as handing off fully executed Driveway deals to the respective Dealership Accounting team.Location: Addison, TexasSchedule: 40 hours a weekCompensation Range: $16.82-$31.25/hr. Actual pay may vary based on skills, experience, job-related knowledge, and location. Final compensation will be determined during the interview process in accordance with applicable pay equity and transparency laws.What You'll DoClearly communicates paperwork and processes to customer, including any follow up questionsCreate and complete all deal related paperwork in DMS, bank approval systems and protection product systems (when applicable)Transact paperwork with customers using digital tools where possible, and wet ink when necessaryProcess all paperwork and ensure it meets the needs of the Business Office (including proof of delivery), state specific DMV and lender requirements.Scan / send all deal documentation to the Deal Posting team in the Regional Business Office or Dealership Accountant in a stand-alone business officeWork with Business Offices to track deal receivables and follow-up on outstanding items to ensure collection of all money and bank stipulations for contract funding.What You'll BringSense of urgencyStrong attention to detailExcellent communication (written & verbal)Ability to work in various dealership systems (DMS, DMV, e-contracting, digital contracting, etc.)Mathematics – ability to solve basic math calculationsPositive customer service attitudeWe offer best in class industry benefits:Competitive payMedical, Dental and Vision PlansPaid Holidays & PTOShort and Long-Term DisabilityPaid Life Insurance401(k) Retirement PlanEmployee Stock Purchase PlanLithia Learning CenterVehicle Purchase DiscountsWellness ProgramsFor a more detailed view, visit: www.totalrewards.lithiadriveway.com.High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.