Docucare Associate - Washington, DC

Xerox; Washington; On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Full medical/dental/vision

401k matching

Paid time off

Job summary

Xerox Holdings Corporation in Washington state seeks a Docucare Associate to deliver on-site outsourcing and facilities management for end-user customers, ensuring contracted service levels are met within cost targets.

You will be part of a service delivery team focused on SLA attainment, productivity improvements, and service transformation with growth in mind.

Responsibilities include preventive maintenance, training, inventory logs, and maintaining a safe work environment.

Qualifications

• Provide excellent customer service and anticipate customer needs.
• Work with minimal oversight with strong attention to detail.
• PC knowledge including Microsoft Office and email.
• Identifies problems in straightforward situations and follows standard procedures to resolve them.
• Willing to learn technologies around print production and finishing equipment.
• Must be able to stand for long periods and move as required.

Responsibilities

• Carry out preventative maintenance checks, first-level repair, and escalate as needed.
• Promote knowledge sharing and act as a mentor/coach.
• Educate and train client groups on equipment usage and functions.
• Maintain clean and tidy devices and a safe work environment.
• Log activities including on-site parts inventory and replenishment of consumables.
• Ensure SLA is achieved and customer requirements are met and exceeded.
• Commit to personal development and training.

Skills

Customer service

Time management

Attention to detail

Problem solving

Mentorship

Electrical aptitude

PC skills / MS Office

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary:

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

This DCA role works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth and further profitable service revenue

Primary Responsibilities:

• Carries out preventative maintenance checks, first level repair and **escalate** in accordance with agreed procedures for next level maintenance and technical support
• Promotes knowledge sharing and acts as a mentor/coach
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment
• Logs of all activities including on-site parts inventory and replenishment of consumables
• Ensures SLA is achieved, and customer requirements are met and exceeded
• Commits to maintaining skill set through personal development and training.

Skills and Qualifications:

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox's business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Identifies problems in straightforward situations and makes sound decisions using standard procedures
• Eager to learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

• Excelling in customer-facing service delivery role
• Maintaining intermediate knowledge of all Xerox equipment and client IT environment
• Demonstrates a proactive approach to work with initiative and drive
• Exhibits good technical and/or electrical aptitude

Additional Benefits:

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture