Docucare Associate - Guaynabo, PR

Xerox; Guaynabo (PR); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Wellness credits

HSA contribution

401k matching

Paid time off

Job summary

Xerox Holdings Corporation is seeking a Docucare Associate to deliver on-site outsourcing and facilities management for end-user customers in Broward and Miami-Dade counties. You will maintain contracted service levels, support customer satisfaction, and uphold cost targets.

Responsibilities include preventive maintenance, on-site support, knowledge sharing, customer training, and ensuring SLA compliance while fostering growth and transformation within Xerox's service portfolio.

Qualifications

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer.
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Identifies problems in straightforward situations and makes sound decisions using standard procedures.
• Eager to learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.

Responsibilities

• Carries out preventative maintenance checks, first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support.
• Promotes knowledge sharing and acts as a mentor/coach.
• Educates and trains client groups on equipment usage and functions.
• Maintains clean and tidy devices and safe work environment.
• Logs of all activities including on‑site parts inventory and replenishment of consumables.
• Ensures SLA is achieved, and customer requirements are met and exceeded.
• Commits to maintaining skill set through personal development and training.
• Support multiple accounts in Broward County and Miami‑Dade County.

Skills

Customer service

Attention to detail

Time management

PC proficiency

Problem solving

Willingness to learn

Physical stamina

Job description

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client‑centric and digitally‑driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com.

Job Summary

Responsible for the operational, on‑site delivery of outsourcing/facilities management to end‑user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets.

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth and further profitable service revenue

Primary Responsibilities

• Carries out preventative maintenance checks, first level repair and escalates in accordance with agreed procedures for next level maintenance and technical support
• Promotes knowledge sharing and acts as a mentor/coach
• Educates and trains client groups on equipment usage and functions
• Maintains clean and tidy devices and safe work environment
• Logs of all activities including on‑site parts inventory and replenishment of consumables
• Ensures SLA is achieved, and customer requirements are met and exceeded
• Commits to maintaining skill set through personal development and training
• Support multiple accounts in Broward County and Miami‑Dade County

Skills and Qualifications

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry
• Identifies problems in straightforward situations and makes sound decisions using standard procedures
• Eager to learn technologies surrounding print production and finishing equipment
• Must be able to stand for long periods of time, walk, bend, and reach

It is important that our Docucare Associate does these 4 things well:

• Excelling in customer‑facing service delivery role
• Maintaining intermediate knowledge of all Xerox equipment and client IT environment
• Demonstrates a proactive approach to work with initiative and drive
• Exhibits good technical and/or electrical aptitude

Additional Benefits

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture