Docucare Associate - Guaynabo, PR

Xerox Corporation; Guaynabo (PR); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Full medical/dental/vision

401k matching

Paid time off and holidays

Job summary

Xerox Corporation in Guaynabo seeks a dedicated Docucare Associate to manage the delivery of outsourcing services and maintain client satisfaction. This role emphasizes preventative maintenance, customer education, and supporting multiple accounts in Broward and Miami-Dade counties.

The ideal candidate must possess excellent customer service skills, technical aptitude, and the ability to work in a fast-paced environment. Additional benefits include comprehensive healthcare and growth opportunities within a collaborative culture.

Qualifications

• Experience in customer service with strong communication skills.
• Ability to work independently while managing time effectively.
• Familiarity with PCs and data entry tasks.

Responsibilities

• Conduct preventative maintenance checks and repairs as needed.
• Educate clients on equipment usage and functions.
• Log maintenance activities and inventory.

Skills

Customer service skills

Attention to detail

Technical aptitude

Time management

Tools

Microsoft Office

Job description

The salary range above represents the low and high end in the local currency of Xerox’s salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant’s education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox’s total compensation package for employees. Employees are also afforded a comprehensive suite of benefits.

Hourly: Hourly rates for this position can be shared with you per your location, this rate will fall within the posted range.

Job Summary

Responsible for the operational, on-site delivery of outsourcing/facilities management to end-user customers. Activities involve maintaining contracted service levels resulting in customer satisfaction, maintaining customer relationships, and contract commitments delivered within cost targets. This employee works as part of the service delivery team that is aligned to one or more customers. They will have a focus on the following:

• Delivery of service that meets SLA (Service Level Agreement) and customer satisfaction
• Supporting the achievement of productivity improvements
• Contributing to service transformation and business growth and further profitable service revenue

Primary Responsibilities

• Carry out preventative maintenance checks, first level repair and escalation in accordance with agreed procedures for next level maintenance and technical support
• Promote knowledge sharing and acts as a mentor/coach
• Educate and train client groups on equipment usage and functions.
• Maintain clean and tidy devices and safe work environment
• Log of all activities including on-site parts inventory and replenishment of consumables
• Ensure SLA is achieved, and customer requirements are met and exceeded
• Commit to maintaining skill set through personal development and training.
• Support multiple accounts in Broward County and Miami-Dade County.

Skills and Qualifications

• Provide excellent customer service, anticipating the needs of the customer to align with Xerox’s business mission/objective.
• Able to work with minimal oversight, maintaining a high attention to detail and organization while demonstrating superior time management skills in accordance with Service Level Agreement and Statement of Work relevant for the customer
• Functional knowledge of a PC, including Microsoft Office and web browsing, sending and receiving emails, managing files, and performing data entry.
• Identify problems in straightforward situations and make sound decisions using standard procedures
• Eager to learn technologies surrounding print production and finishing equipment.
• Must be able to stand for long periods of time, walk, bend, and reach.

It is important that our Docucare Associate does these 4 things well:

• Maintaining intermediate knowledge of all Xerox equipment and client IT environment
• Demonstrates a proactive approach to work with initiative and drive
• Exhibits good technical and/or electrical aptitude

Additional Benefits

• Full medical/dental/vision, wellness credits, and a company contribution to a Health Savings Account and 401k matching
• Paid time off, plus holidays and personal days
• Substantial growth opportunities for future career development within a supportive and collaborative company culture