Dockmaster

Ocean Havens; Provincetown (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ocean Havens' Provincetown Marina is seeking a Dock Master for the upcoming season. The role partners with the Marina Director to deliver outstanding service to boaters and oversee daily operations, staff, facilities, and safety.

Responsibilities include docking assistance, supervising seasonal dock attendants, reservations management, equipment upkeep, and event support; must be available for the full boating season and hold a valid driver's license; USCG license is a plus.

Qualifications

• 5+ years in marina or marine field.
• Excellent customer service and communication skills.
• Ability to swim and perform physically demanding tasks.
• Proficiency with basic computer software.

Responsibilities

• Assist arriving and departing customers with docking.
• Oversee a seasonal staff of dock attendants.
• Manage reservations, profiles, and folios using marina software.
• Inspect equipment for safety and perform daily dock checks.
• Maintain facilities and support special events.
• Train and develop seasonal staff.
• Operate a work boat for marina maintenance and assist at fuel dock.

Skills

Exceptional customer service

Effective communication

Knowledge of dock construction

Analytical and problem-solving

Basic computer skills

Swim

Handyman skills

Driver's license

USCG license a plus

Forklift operation

Education

5+ years in marina or marine field

Job description

Provincetown Marina, an Ocean Havens property, is seeking to fill the position of Dock Master for the upcoming season. The Dock Master will serve as an ambassador of one of the most highly renowned marinas in the Northeast. The main duty of our Dock Master is to work closely with the Marina Director to create an all-around great experience for our boaters and provide the highest level of customer service, exceeding their expectations. She or he will also perform both administrative and supervisory roles such as planning, coordinating, promoting, and managing the daily operations, facilities, and employees of the marina as well as our seasonal and transient boaters.

Primary Responsibilities:

• Assist arriving and departing customers with docking and undocking
• Oversee a seasonal staff of dock attendants
• Maximizes linearfootage in the marina and strategically make best use of available dockage
• Have a willingness to use computer software to manage reservations, profiles, folios
• Keep equipment and facilities clean. Inspect equipment for damage and safety
• Open the facility, including but not limited to, setting up equipment for daily use and facility maintenance
• Perform daily dock check
• Perform electrical meter readings at pedestals
• Close the facility, including but not limited to putting away all equipment and locking doors
• Provide support for a variety of special events
• Train and develop a team of seasonal dock attendants
• Always maintain a professional, calm, and courteous demeanor
• Respond to any urgent issues in a time sensitive manner and follow through
• Must be available for the whole boating season and take personal time in the off season
• Safely operate work boat for marina maintenance
• Assist fuel dock

Education and Training Requirements:

• 5+ years in marina or marine field

Skills and Competency:

• Exceptional customer service skills
• Ability to effectively communicate both, verbally and in writing, with staff, employees, and public
• Knowledge of dock construction and repair
• Good analytical and problem-solving skills
• Basic computer skills
• Must be able to swim
• Handyman skills and general maintenance experience a must
• Must possess a valid driver's license
• USCG license a plus
• Forklift operation

Pay is commensurate with experience.