Marina Dock Master & Operations Lead

Ocean Havens; Provincetown (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Ocean Havens' Provincetown Marina is seeking a Dock Master for the upcoming season. The role partners with the Marina Director to deliver outstanding service to boaters and oversee daily operations, staff, facilities, and safety.

Responsibilities include docking assistance, supervising seasonal dock attendants, reservations management, equipment upkeep, and event support; must be available for the full boating season and hold a valid driver's license; USCG license is a plus.

Qualifications

• 5+ years in marina or marine field.
• Excellent customer service and communication skills.
• Ability to swim and perform physically demanding tasks.
• Proficiency with basic computer software.

Responsibilities

• Assist arriving and departing customers with docking.
• Oversee a seasonal staff of dock attendants.
• Manage reservations, profiles, and folios using marina software.
• Inspect equipment for safety and perform daily dock checks.
• Maintain facilities and support special events.
• Train and develop seasonal staff.
• Operate a work boat for marina maintenance and assist at fuel dock.

Skills

Exceptional customer service

Effective communication

Knowledge of dock construction

Analytical and problem-solving

Basic computer skills

Swim

Handyman skills

Driver's license

USCG license a plus

Forklift operation

Education

5+ years in marina or marine field

Job description

Ocean Havens' Provincetown Marina is seeking a Dock Master for the upcoming season. The role partners with the Marina Director to deliver outstanding service to boaters and oversee daily operations, staff, facilities, and safety.

Responsibilities include docking assistance, supervising seasonal dock attendants, reservations management, equipment upkeep, and event support; must be available for the full boating season and hold a valid driver's license; USCG license is a plus.