Provincetown Marina Launch Operator at Ocean Havens Provincetown, MA

Ocean Havens; Provincetown (MA); On-site; USD 28,000 - 36,000; Full time

Job summary

Provincetown Marina is seeking a professional, energetic Launch Driver to join our team. You will operate launch vessels between shore and moored vessels, delivering a safe, friendly, and memorable harbor experience for guests and boaters.

Ideal candidates are safety‑minded, punctual, and capable of handling boat operations with strong customer service. You may work outdoors in varying weather, weekends, holidays, and peak periods as needed.

Qualifications

• Must possess a valid U.S. Coast Guard Launch Operator's License (OUPV/6-Pack or greater).
• Valid driver's license required.
• Previous boating experience: launch, passenger vessel, or commercial vessel favored.
• Ability to safely operate small commercial passenger vessels.
• Ability to use VHF radio communications professionally.
• Strong customer service and interpersonal skills.
• Ability to lift and carry up to 50 pounds.
• Comfortable outdoors in varying weather.
• Ability to swim.
• Ability to read, write, and communicate effectively.
• Reliable, punctual, and detail-oriented.
• Knowledge of Provincetown and Provincetown Harbor is highly desirable.
• Must be available to work weekends, holidays, evenings, and peak periods.

Responsibilities

• Safely operate launch vessels in Provincetown Harbor while adhering to maritime regulations and marina policies.
• Provide first-class customer service to marina guests, transient boaters, and mooring customers.
• Assist passengers boarding and disembarking launch vessels safely.
• Transport guests, crew, luggage, provisions, and supplies to and from vessels on moorings.
• Maintain clear communication via VHF radio with marina staff, guests, and harbor traffic.
• Conduct pre-trip and post-trip vessel inspections and daily checklists.
• Monitor weather and harbor conditions to ensure safe operations.
• Assist with fueling, cleaning, and routine maintenance of launch vessels.
• Maintain cleanliness of vessels, docks, waiting areas, and facilities.
• Support marina events and activities outside normal hours.
• Provide local knowledge and recommendations to visitors for a memorable Provincetown experience.
• Contribute to a positive, safe, and professional team environment.
• Perform additional marina-related duties as assigned.

Skills

Coast Guard License

Customer service

Interpersonal skills

Reliability

Punctuality

Safety-conscious

VHF radio operation

Physical fitness

Reading/writing

Knowledge of Provincetown Harbor

Job description

Provincetown Marina is seeking professional, energetic, and customer-focused Launch Driver to join our team. Our launch service is a vital part of the marina experience, transporting guests safely and efficiently between shore and vessels on moorings throughout Provincetown Harbor.

Our customers are the driving force behind everything we do. The ideal candidate is friendly, reliable, safety-conscious, and committed to providing exceptional customer service while operating marina vessels in a professional manner. Safety is always the top priority.

Responsibilities

• Safely operate launch vessels in Provincetown Harbor while adhering to all maritime regulations and marina policies.
• Provide first-class customer service to marina guests, transient boaters, and mooring customers.
• Assist passengers boarding and disembarking launch vessels safely.
• Transport guests, crew, luggage, provisions, and supplies to and from vessels on moorings.
• Maintain clear and professional communication via VHF radio with marina staff, guests, and harbor traffic.
• Conduct pre-trip and post-trip vessel inspections and complete daily vessel checklists.
• Monitor weather and harbor conditions to ensure safe operations.
• Assist with fueling, cleaning, and routine maintenance of launch vessels.
• Maintain cleanliness of vessels, launch docks, waiting areas, and associated facilities.
• Support marina events and activities that may occur outside normal operating hours.
• Provide local knowledge and recommendations to visitors, helping create a memorable Provincetown experience.
• Contribute to a positive, safe, and professional team environment.
• Perform additional marina-related duties as assigned.

Launch Drivers are expected to perform all duties in a manner that ensures the safety of themselves, their passengers, fellow employees, and marina property.

Position Requirements

• Must possess a valid U.S. Coast Guard Launch Operator's License (OUPV/6-Pack or greater).
• Valid driver's license required.
• Previous boating experience required; launch, passenger vessel, or commercial vessel experience preferred.
• Ability to safely operate small commercial passenger vessels.
• Ability to use VHF radio communications professionally.
• Strong customer service and interpersonal skills.
• Ability to lift and carry up to 50 pounds.
• Comfortable working outdoors in varying weather conditions.
• Ability to swim.
• Ability to read, write, and communicate effectively.
• Reliable, punctual, and detail-oriented.
• Knowledge of Provincetown and Provincetown Harbor is highly desirable.
• Must be available to work weekends, holidays, evenings, and other peak operating periods as needed.

Join the team at Provincetown Marina and spend your season on the water while helping guests enjoy one of New England's premier boating destinations.