Docketing & Complaints Clerk 2026-02490

State of Wyoming; Cheyenne (WY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

Retirement - Pension and 457B plans

Flexible schedules

Job summary

The State of Wyoming seeks an Office Support Specialist I to process applications and manage records in the PSC Docket Management System and HP Content Manager digital archives. You will handle complaints, support customers, and ensure accurate, timely recordkeeping across agency databases.

Responsibilities include archiving, preparing policies, reconciling filings, and providing high-level customer service while maintaining compliance with state policies and retention schedules.

Qualifications

• Associate's Degree (typically in Business).
• 0-2 years of progressive work experience (Business Office Communications) at Office Support Specialist I level.
• 2-4 years of progressive work experience (Business Office Communications) at Office Support Specialist I level.
• Certificates, Licenses, Registrations: None.

Responsibilities

• Process applications and records to determine the appropriate action for disseminating record information.
• Process utility applications and associated documents filed digitally with the Commission and communicate with contacts regarding filings.
• Digitally track records for all material, correspondence, and forms.
• Maintain the archive docket files in the HP Content Manager system.
• Input and manage information in the Docket Management System database.
• Provide records, audit, and evaluation functions to ensure docketing processes are followed.

Skills

Windows proficiency

Verbal and written communication

Adobe Acrobat Pro

Microsoft Word

Excel

Records management

Education

Associate's Degree (Business)

Tools

HP Content Manager

Docket Management System

Job description

General Description

Responsible for processing applications filed with the agency and in the PSC Docket Management System, circulating records to appropriate agency staff, and closing filings when completed. This position is also responsible for managing records in the PSC Docket Management System and PSC records in the HP Content Manager digital archives system. The successful applicant will process complaints from utility customers (telecommunications, gas, electric, and water) and assist customers and utilities in informal complaints in arriving at fair and reasonable resolution. Duties also include archiving agency records, ensuring record procedures are followed, as well as verifying, monitoring, and reporting on records in PSC databases and records systems.

Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:

• Comprehensive health, dental, and vision insurance
• Paid vacation, sick leave, FMLA, and holidays
• Retirement - Pension and 457B plans that help you build a secure future
• Flexible schedules and work-life balance options
• Meaningful work that makes a difference for Wyoming communities and MUCH MORE!

ESSENTIAL FUNCTIONS

The listed functions are illustrative only and are not intended to describe every function that may be performed in the job level.

• Process applications and records to determine the appropriate action to be taken in disseminating record information.
• Process utility applications and all associated documents filed digitally with the Commission and communicate with internal and external contacts regarding filings.
• Digitally track records for all material, correspondence, and forms.
• Derive reports regarding utility applications and other records
• Support agency projects pertaining to active and archived records.
• Process and reconcile utility filing fees owed and payments.
• Provide high-level customer service internally and externally.
• Process, manage, and coordinate archiving records according to established policies, procedures, and retention schedules.
• Serve as primary contact for both internal and external records requests.
• Maintain the archive docket files in the HP Content Manager system.
• Provide technical assistance to agency personnel on the HP Content Manager system and the Docket Management System.
• Derive and coordinate legal docket and other records databases and programs.
• Provide records, audit, and evaluation functions to ensure that docketing processes, issues, and concerns are appropriately followed, evaluated, and resolved.
• Review and analyze the accuracy of record-keeping and archiving practices.
• Prepare draft record-keeping policies and make recommendations on such to agency management.
• Monitor data system and document management control systems.
• Audit agency records for compliance with agency and state policies and procedures.
• Input and manage information in the Docket Management System database.
• Communicate complaint information pertaining to open dockets to appropriate legal staff.
• Process and convert historical paper records to digital records while maintaining the accuracy and integrity of the records.
• Ensure record integrity by utilizing established procedures and methods for archiving and retrieving both physical and electronic PSC docket files.
• Compile and analyze data and information from the Docket Management System as required for annual reports, fiscal reports, and other reporting requirements.

PREFERENCES

Preference will be given to applicants with records management skills and experience.

Knowledge

• Applicable computer skills are typical for a Microsoft Windows environment.
• Strong verbal and written communication skills.
• Skilled in Adobe Acrobat Pro, Microsoft Word, and Excel.
• Knowledge of records processing and maintenance procedures and systems.
• Knowledge in the preparation and maintenance of documents.
• Knowledge of records and data management.
• Acquire knowledge and understanding of the agency and each respective division/program.
• Acquire knowledge of investigating alleged non-compliance.
• Acquire knowledge of agency and state records and archive systems.
• Acquire knowledge of agency practices, policies, and procedures regarding records management.
• Acquire knowledge of legal records management.
• Acquire knowledge of Commission Rules and Wyoming Statutes pertaining to utility regulation.

Education

MINIMUM QUALIFICATIONS

Associate's Degree (typically in Business)

Experience

0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

OR

Education & Experience Substitution

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

Certificates, Licenses, Registrations

None

Physical Working Conditions

• Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc.
• Special physical demands are not required to perform the work.

Notes

• FLSA: Non-Exempt

Supplemental Information

023 - Public Service Commission

View the State of Wyoming Classification and Pay Structure: http://agency.governmentjobs.com/wyoming/default.cfm

Human Resources Contact

Serenity Moffett / [e-mail] / 307-777-6243

The State of Wyoming is an Equal Opportunity Employer and actively supports the ADA and reasonably accommodates qualified applicants with disabilities.

Working for the State of Wyoming means more than a job - it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life.

Employees Enjoy

• Comprehensive health coverage - medical, dental, and vision plans for you and your family
• Voluntary Benefits - including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accounts
• Multiple retirement options - including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial security
• Generous paid leave and flexible schedules - vacation, sick leave, paid FMLA and 9 paid holidays each year
• Public Service Loan Forgiveness eligibility - for those with qualifying student loans
• Training and professional development - to support your career growth and advancement
• Employee Assistance Program - Includes paid short-term counseling, legal, financial and work-life benefits and select employee discounts
• Wellness Program - Earn paid time off and incentives by focusing on your personal health

Know your full value.

Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.

Explore your total compensation: https://compensationcalculator.wyo.gov/

WORKING FOR THE GREATEST STATE IN THE NATION

Wyoming offers a lifestyle you can't find anywhere else - wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

You can watch this short video to learn about our benefit package!