Docket & Records Specialist — Utilities & Complaints

State of Wyoming; Cheyenne (WY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health insurance

Paid vacation and holidays

Retirement - Pension and 457B plans

Flexible schedules

Job summary

The Public Service Commission of Wyoming is seeking an Office Support Specialist I to process applications, manage records in the Docket Management System and HP Content Manager, and assist customers with informal complaints. You will archive records and ensure procedures are followed, while producing reports for annual and fiscal needs.

The role emphasizes accuracy, attention to detail, and collaboration with internal staff to support Wyoming communities.

Qualifications

• Associate's Degree (typically in Business).
• 0-2 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I.
• 2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Support Specialist I

Responsibilities

• Process applications and records to determine the appropriate action to be taken in disseminating record information.
• Process utility applications and all associated documents filed digitally with the Commission and communicate with internal and external contacts regarding filings.
• Digitally track records for all material, correspondence, and forms.
• Provide high-level customer service internally and externally.
• Process and reconcile utility filing fees owed and payments.

Skills

Verbal communication

Written communication

Attention to detail

Education

Associate's Degree in Business

Tools

Adobe Acrobat Pro

Microsoft Word

Excel

Job description

The Public Service Commission of Wyoming is seeking an Office Support Specialist I to process applications, manage records in the Docket Management System and HP Content Manager, and assist customers with informal complaints. You will archive records and ensure procedures are followed, while producing reports for annual and fiscal needs.

The role emphasizes accuracy, attention to detail, and collaboration with internal staff to support Wyoming communities.