Docket Manager

Hinshaw & Culbertson LLP; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Flexible benefits program

Generous 401(k) plan

Job summary

Hinshaw & Culbertson LLP is seeking a Docket Manager in Chicago to supervise the docketing team, implement uniform procedures, and manage budgets across US offices. The role requires coordinating with the Director of Risk Management and driving process improvements for efficient docketing operations.

The ideal candidate has strong supervisory experience in a law firm or docket department, plus expertise in docketing software and legal terminology.

Qualifications

• BA/BS required for the role.
• Management or supervisory experience, preferably in a law firm or docket department.
• Exceptional organizational skills and time management to meet deadlines.
• Excellent interpersonal skills across all levels.
• Experience in driving process improvements.
• Experience with various docketing systems.
• Extensive knowledge of legal terminology, court rules, and practice groups.

Responsibilities

• Provides day-to-day supervision of the docketing team and mentors staff.
• Develops, monitors, and reports KPIs related to accuracy and timeliness.
• Collaborates to create a strategic docketing plan for US offices.
• Establishes uniform docket procedures across US offices and practice groups.
• Oversees and manages the docket budget.
• Coordinates with IT on docket technology tools and vendor updates.
• Provides training on docketing software, data entry, reports, and queries.
• Leads regular docket department meetings and reviews procedures with new hires.
• Ensures significant events and outcomes are noted in the docketing system.
• Performs other projects as directed.

Skills

Docket management

Leadership

Process improvement

Education

BA/BS required

Tools

Docketing software

Job description

Hinshaw & Culbertson LLP is a national law firm with over 500 attorneys across the United States. Founded in 1934 and headquartered in Chicago, we provide sophisticated legal counsel to clients in highly regulated industries, including insurance, financial services, healthcare, and professional services. We also offer strategic business and transactional advice to a wide range of for-profit and nonprofit organizations, including government agencies and educational institutions. Learn more at hinshawlaw.com.

Position Summary

Under the general supervision of Director of Risk Management, the Docket Manager is responsible for managing the activities of the Docket Department. The Docket Manager plays a leadership and coordination role supporting Firm attorneys and staff.

Responsibilities

• Provides day-to-day supervision of and guidance to the docketing team, including evaluation, mentoring, feedback, goal setting, approval of timesheets and PTO requests.
• In collaboration with the Director of Risk Management, develops, monitors, and reports on key performance indicators (KPIs) related to accuracy, timeliness, workload distribution, and other factors for the docketing team.
• Work with Director of Risk Management to develop a strategic docketing plan to provide consistent docketing services across all US offices.
• Establish and implement uniform docket procedures across all US offices and practice groups.
• Oversee and manage the docket budget.
• Manage and coordinate with IT and the Director of Risk Management on selection and implementation of docket technology tools. Responsible for maintaining docketing software tools with vendor updates, changes, and technical issues.
• Provide training for all docket staff on how to use docketing software systems to enter data, run reports, and conduct queries.
• Lead regular docket department meetings to discuss current and future department and firm activities, functions, policies, and best practices.
• Works directly with new and lateral hires to review firm docketing procedures.
• Reviews closed cases to ensure significant events(s) and outcome are properly noted in the docketing system.
• Other projects as directed.

Qualifications

• BA/BS required
• Management or supervisory experience required, preferably in a law firm and/or Docket Department.
• Exceptional organizational skills with keen time management skills to meet deadlines and manage competing priorities.
• Excellent interpersonal skills with an ability to communicate effectively across all levels of the Firm, both internally and externally.
• Experience in driving process and continuous improvements.
• Experience in software implementation and data standardization highly desired.
• Experience with various docketing systems.
• Extensive knowledge of legal terminology, court rules and procedures, and various practice groups.

Why Join Hinshaw?

At Hinshaw, we foster a collaborative and inclusive work culture. We offer competitive compensation, a flexible benefits program, and a generous 401(k) plan. We are committed to diversity, equity, and inclusion, and provide reasonable accommodations for individuals with disabilities. Joining our team means being part of a firm that values innovation and professional growth in its technology operations, all while maintaining a supportive environment that encourages work-life balance and career development.

Equal Opportunity Statement

We are committed to fostering an inclusive workplace and providing equal employment opportunities to all applicants and employees. Employment decisions are based on business needs, job requirements, and individual qualifications.
As an EEO/AA employer, Hinshaw & Culbertson LLP will not discriminate in its employment practices due to an applicant’s age, race, color, religion, sex, sexual orientation, gender, gender identity, gender expression, national origin, protected veteran or disability status or any other factor prohibited by law.