Dock Lead: Freight & Safety Team Leader

Lanter Delivery Systems, LLC; Whitestown (IN); On-site; USD 47,000 - 64,000; Full time

Job summary

Lanter Delivery Systems, LLC is seeking a PM Dock Lead to supervise dock operations, lead a team, and ensure loading/unloading is efficient and safe at our Indiana location. The role requires strong communication, leadership, and hands-on training of freight handlers.

Responsibilities include coaching, data entry, safety enforcement, and coordination with internal teams to meet on-time delivery goals. Expect travel up to 5% and a full-time schedule with varied shifts.

Qualifications

• Proven warehouse, cross-dock, or related supervisory experience.
• Proven supervisory experience.
• Proven experience in warehousing, shipping/receiving, transportation, or related field.
• Strong knowledge of all Microsoft Office programs.

Responsibilities

• Display a positive attitude and provide courteous, friendly service to all internal team members and external clients by responding promptly and efficiently to inquiries, requests, and complaints.
• Demonstrate knowledge and understanding of Lanter Delivery Systems Non-Negotiables and apply the concepts daily.
• Support a team of dock team members, ensuring procedures and policies are being followed. Coach team members as needed, praising, and reinforcing positive behaviors to encourage repeat performance as well as redirecting behaviors to stop negative performance. Document interactions in a timely manner.
• Train and develop freight handlers. Provide all team members with the tools and resources needed to be successful.
• Ensure safe and efficient loading and unloading of all freight. Work with team member(s) to identify and rectify unsafe practices, document the interaction(s), and follow up as needed to ensure unsafe/unwanted performance does not repeat.
• Print and label specific freight, input freight data and information into computer systems accurately.
• Match manifest numbers to parcel numbers.
• Assist in unloading and loading of freight as needed to support team.
• Operate forklift to help sort and match freight to designated areas.
• Safeguard cross-dock operations and contents by establishing and monitoring safety and security procedures and protocols.
• Manage conflict and issue resolution between team members and/or customers as needed. Document in a timely manner and notify supervisor of situation.
• Protect company assets and confidential information in accordance with company policies and procedures, including but not limited to client, team member, and proprietary company information.

Skills

Verbal and written communication

Leadership

Customer service

Interpersonal skills

Time management

Organizational skills

Attention to detail

Initiative and problem solving

Critical thinking

Analytical skills

Technical capacity

Tools

Microsoft Office

Job description

Lanter Delivery Systems, LLC is seeking a PM Dock Lead to supervise dock operations, lead a team, and ensure loading/unloading is efficient and safe at our Indiana location. The role requires strong communication, leadership, and hands-on training of freight handlers.

Responsibilities include coaching, data entry, safety enforcement, and coordination with internal teams to meet on-time delivery goals. Expect travel up to 5% and a full-time schedule with varied shifts.