Dock & Door Technician

LiftOne; Smyrna (TN); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Family-oriented environment

Defined career progression

Yearly tool & boot allowance

Quarterly Tech POD Incentives

High-quality uniforms including a wash

Medical/dental/vision insurance

401(k) w/ match

Paternity & maternity leave

Job summary

LiftOne in Smyrna, TN is seeking experienced Dock and Door Road Technicians to troubleshoot, diagnose and repair loading dock and door equipment on customer sites.

You will perform preventative maintenance, manage company van and inventory, complete job paperwork and ensure safety while delivering reliable service.

Qualifications

• Must be a certified welder or able to obtain certification within the first 30 days.
• Welder apprentice level or three years welding experience.
• Ability to read and comprehend regulations and instructions written in the locally applicable language(s).
• Valid driver license and clean driving record throughout employment.
• Demonstrates exceptional customer service skills.

Responsibilities

• Troubleshoot, diagnose and repair loading dock and doors.
• Perform preventative maintenance on customer equipment and recommend service as needed.
• Process paperwork correctly at job completion and itemize repairs.
• Maintain the company-owned service van and parts inventory.
• Drive to and from customer sites and other on-site duties as required.
• Identify parts and order replacements when needed.

Education

High school diploma, G.E.D. or tech school graduate preferred

Certified welder or able to obtain certification within 30 days

Welder apprentice level or three years welding experience

Ability to read and comprehend regulations and instructions written in the locally applicable language(s)

Ability to perform duties at elevated heights

Demonstrated ability to repair equipment per skill level

Basic Computer/Tablet knowledge (Microsoft and Apple operating systems)

Valid driver license and clean driving record must be maintained throughout employment

Demonstrates exceptional customer service skills

Job description

EXPERIENCED SERVICE TECHNICIANS WANTED

Benefits of Working for LiftOne

• Family-oriented environment
• Defined career progression
• Yearly tool & boot allowance
• Quarterly Tech POD Incentives
• High-quality uniforms including a washing service
• Medical/dental/vision insurance
• 401(k) w/ match
• Paternity & maternity leave

Summary

The Dock and Door Road Technician is responsible for troubleshooting, diagnosing and repairing loading dock and doors. This position is also responsible for performing all assigned preventative maintenance on customer equipment and recommending service as needed. Proper processing of paperwork is required at the completion of each job. The Dock and Door Road Technician will also be responsible for a company-owned service van and will be required to maintain the van and parts inventory it carries.

Essential Functions

• Identifying the general problem based on customer concern and testing to locate the failure
• Completing the appropriate repairs in the safest and most efficient manner and testing the equipment to ensure it is working properly
• Driving to and from locations (customer sites, parts pickups, etc.) to address on-site needs the customer.
• Making necessary repairs (with customer approval) and other basic maintenance as needed
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is properly documented, and each repair is itemized
• Follows all safety procedures in performing work as well as company policies
• Properly identify and order all necessary replacement parts
• Other duties may be assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school diploma, G.E.D. or tech school graduate preferred
• Must be a certified welder or able to obtain certification within the first 30 days of being hired.
• Successful completion of the welder apprentice level or three years welding experience.
• Ability to read and comprehend regulations and instructions written in the locally applicable language(s).
• Ability to perform duties at elevated heights
• Demonstrated ability to repair equipment per skill level
• Basic Computer/Tablet knowledge (Microsoft and Apple operating systems)
• Valid driver license and clean driving record must be maintained throughout employment
• Demonstrates exceptional customer service skills

Language Skills

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine correspondence.

Mathematical Skills

Ability to calculate figures and amounts such as discounts, percentages, and ability to perform these operations using addition, subtraction, multiplication, and division. Ability to understand weight measurement, volume, and distance.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance; stoop, bend, kneel, crouch, or crawl and taste or smell. The employee must frequently lift, carry, push, pull and/or otherwise move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. Employee must operate equipment in a safe manner.

While performing the duties of this Job, depending on site location, the employee may be exposed to moving mechanical parts and equipment. The employee may occasionally be exposed to high, precarious places, fumes or airborne particles; outside weather conditions and vibration. The employee may occasionally be exposed to wet and/or humid conditions; toxic or caustic chemicals; extreme cold; extreme heat and risk of electrical shock. The noise level in some work environments is occasionally loud.

We are an Equal Opportunity Employer

We require all employees to treat all employees and candidates as equals. All personnel actions are conducted in the spirit of equal employment. We’re committed to recruit, train, promote and retain associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other characteristic protected by applicable local, state or federal laws.