Dock & Door Technician

LiftOne; Knoxville (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Family‑oriented environment

Defined career progression

Yearly tool & boot allowance

Quarterly Tech POD Incentives

High‑quality uniforms including a wash

Medical/dental/vision insurance

401(k) w/ match

Tuition reimbursement

Paternity & maternity leave

Paid vacation & sick time

Job summary

LiftOne seeks an experienced Dock and Door Road Technician to diagnose, repair and maintain loading dock and door equipment at customer sites. You will perform preventive maintenance, document work, and manage a company van and parts inventory.

Qualifications include a high school diploma and welding certification, plus forklift/road tech readiness, strong customer service, and a valid driver’s license with a clean record. Travel required.

Qualifications

• High school diploma or GED preferred.
• Certified welder or able to obtain certification within 30 days of hire.
• Welder apprenticeship completed or three years welding experience.
• Ability to read and comprehend regulations and instructions in the local language.
• Valid driver license with a clean driving record.
• Must demonstrate exceptional customer service skills.

Responsibilities

• Identifying the general problem based on customer concern and testing to locate the failure.
• Completing the appropriate repairs in the safest and most efficient manner and testing the equipment to ensure it is working properly.
• Driving to and from locations (customer sites, parts pickups, etc.) to address on-site needs for the customer.
• Making necessary repairs (with customer approval) and performing other basic maintenance as needed.
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is documented, and each repair is itemized.
• Following all safety procedures in performing work as well as company policies.
• Properly identifying and ordering all necessary replacement parts.
• Other duties may be assigned.

Skills

Customer service

Safety procedures

Education

High school diploma

Welder certification

Tools

Welding equipment

Driver's license

Job description

Find Your Career With LiftOne

We're a family-owned company under our fourth generation of leadership and have built our business based on the principles of trust, integrity and a desire to help our customers and employees succeed.

LiftOne invests in people, facilities and innovative technology as part of the essential role we play in supporting our country's supply chain and enabling critical goods to be delivered to homes and businesses. We're a privately held company, and we pair our scale with a strong foundation in our culture and values.

We're looking for hard‑working, team‑oriented professionals who enjoy working on new challenges every day. We believe our employees are the key to our success, and we're committed to providing a work experience that helps our team grow to their full potential. We offer great benefits, competitive salaries and opportunities for advancement to all our employees.

Be a part of the essential work we do at LiftOne and make a difference for our customers, our community and our company.

EXPERIENCED SERVICE TECHNICIANS WANTED

Weisiger Group is a family-owned company with nearly 100 years of innovation, growth, and success. We are built on principles of trust, integrity, and the drive to support customers and employee growth. LiftOne, a division of Weisiger Group, strives to invest in people and the work they do for our customers.

Benefits of Working for LiftOne

• Family‑oriented environment
• Defined career progression
• Yearly tool & boot allowance
• Quarterly Tech POD Incentives
• High‑quality uniforms including a washing service
• Medical/dental/vision insurance
• 401(k) w/ match
• Tuition reimbursement
• Paternity & maternity leave
• Paid vacation & sick time

Summary

The Dock and Door Road Technician is responsible for troubleshooting, diagnosing and repairing loading dock and door equipment. This position is also responsible for performing preventive maintenance on customer equipment and recommending service as needed. Proper processing of paperwork at the completion of each job is required. The dock and door road technician will also be responsible for a company‑owned service van and must maintain the van and its parts inventory.

Essential Functions

• Identifying the general problem based on customer concern and testing to locate the failure
• Completing the appropriate repairs in the safest and most efficient manner and testing the equipment to ensure it is working properly
• Driving to and from locations (customer sites, parts pickups, etc.) to address on‑site needs for the customer
• Making necessary repairs (with customer approval) and performing other basic maintenance as needed
• Processing the necessary documentation at the completion of each job, ensuring all parts are accounted for, time is documented, and each repair is itemized
• Following all safety procedures in performing work as well as company policies
• Properly identifying and ordering all necessary replacement parts
• Other duties may be assigned

Supervisory Responsibilities

This job has no supervisory responsibilities.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualifying individuals to perform the essential functions.

Education and/or Experience

• High school diploma, G.E.D., or technical school graduate preferred
• Must be a certified welder or must obtain certification within the first 30 days of being hired
• Must have completed the welder apprentice level or have three years of welding experience
• Ability to read and comprehend regulations and instructions written in the locally applicable language(s)
• Must be able to perform duties at elevated heights
• Must be able to repair equipment according to skill level
• Must possess basic computer and tablet knowledge (Microsoft and Apple OS)
• Must hold a valid driver license and must maintain a clean driving record throughout employment
• Must demonstrate exceptional customer service skills

Language Skills

Must be able to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Must be able to write routine correspondence.

Mathematical Skills

Must be able to calculate figures and amounts such as discounts and percentages and must perform these operations using addition, subtraction, multiplication, and division. Must understand weight measurement, volume, and distance.

Reasoning Ability

Must be able to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists. Must interpret instructions furnished in written, oral, diagramographic, or schedule form.

Workplace Requirements

The physical demands and work environment described here are representative of those mandatory for successfully performing this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

Must regularly stand, walk, use hands to finger, handle, or feel, reach with hands and arms, talk or hear. Must occasionally climb or balance; stoop, bend, kneel, crouch, or crawl. Must taste or smell. Must frequently lift, carry, push, pull or otherwise move up to 25 pounds. Must possess specific vision abilities required by this job, including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Must operate equipment in a safe manner.

Work Environment

Must be exposed to moving mechanical parts and equipment. Must occasionally be exposed to high, precarious places, fumes or airborne particles, outdoor weather conditions, and vibration. Must occasionally be exposed to wet and/or humid conditions, toxic or caustic chemicals, extreme cold, extreme heat, and the risk of electrical shock. Must tolerate occasionally loud noise levels.

We are an Equal Opportunity Employer

We require all employees and candidates to treat one another as equals. All personnel actions are conducted in the spirit of equal employment. We commit to recruiting, training, promoting and retaining associates without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation or any other protected characteristic under applicable local, state or federal laws.

EEO/AA Employer. All qualified individuals are encouraged to apply.