Dock Attendant

SkipperBud's; Sturgeon Bay (WI); On-site; USD 30,000 - 40,000; Full time

Job summary

A marina service provider in Sturgeon Bay is seeking a Dock Attendant to assist customers with safe docking of vessels and provide top-tier customer service. Responsibilities include washing boats, coordinating fuel sales, and maintaining a clean dock environment. The ideal candidate must complete a State Boating Safety Course and ensure a welcoming experience for all visitors. This role is essential for maintaining high standards of customer satisfaction and safety at the marina.

Qualifications

• Ability to assist customers with docking and tying of vessels safely.
• Completion of the State Boating Safety Course.
• Ability to wash and flush various hulls and boat engines.

Responsibilities

• Assist customers with docking and tying of vessels safely.
• Ensure proper recording of all fuel and ship store purchases from all customers.
• Proactively secure and protect docks and vessels in severe weather.

Job description

OVERVIEW: The Dock Attendant is to assist the customer with docking and tying of vessel safely and providing any other service for the customer to the best of their ability. Individuals in this position must provide a high level of customer service and present a welcoming and professional image at all time.

POSITION RELATIONSHIPS:

Reports To: Marina Manager or Service Manager

Key Internal Relationships: Sales, Parts Department, Service Department, Marine Technicians, Rigging Technicians, and Delivery Captains

Direct Reports: N/A

KEY TASKS:

• Able to assist customers with docking and tying of vessels safely
• Able to complete the State Boating Safety Course
• Able to drive boats within the Marina
• Able to wash and flush various hulls and boat engines
• Able to assist Forklift drivers with proper placement of boats and inventory
• Keep dock free of debris and clutter, including hoses and dock lines which must be stowed properly
• Perform required tasks such as pumping fuel and operating the pump out station
• Ensure proper recording of all fuel and ship store purchases from all customers
• Coordinate with the Ships Store/Marina or Parts Manager to ensure proper inventory levels of fuel and ship store products
• Take proactive approach to severe weather prevention steps to secure and protect docks, vessels, customers and marina personnel
• Gain a complete understanding of spill containment supplies and equipment and be knowledgeable in the use of these items
• Ensure that all visitors enjoy an exceptional customer experience at the marina
• Other duties as assigned

KEY RESULT AREAS:

• Customer satisfaction and enthusiasm/FANS
• Accurate accounting for transactions
• Ability to work with others
• Timely completion of work
• Establish and maintain positive relationships with all departments

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.