DNS & Website Connectivity Specialist

Hibu; King of Prussia (PA); In loco; USD 50.000 - 70.000; Tempo pieno

Descrizione del lavoro

Hibu is seeking a DNS Web Support Specialist to handle DNS, domain, website connectivity, and email issues in a customer support and production capacity. You will interact with clients, internal teams, and third-party vendors to investigate issues and implement effective solutions that safeguard clients’ digital assets.

The role demands strong customer service, technical curiosity, and the ability to quickly learn and apply new information in a fast-paced environment.

Competenze

• Excellent written and verbal communication skills.
• Client-focused interactions, creating positive experiences for Hibu’s clients.
• Strong investigative, analytical, and problem-solving skills.
• Ability to learn and apply new information in a dynamic environment.
• Proactive in flagging production issues to management.
• Strong time-management, prioritization, and organizational skills.
• Proficiency with Microsoft Office Suite.
• 1–2 years’ experience supporting customers via inbound phone and email queues.
• Strong internet literacy and the ability to navigate unfamiliar systems.

Mansioni

• Receives inbound calls regarding domains and email issues.
• Makes outbound calls to assist with DNS issues.
• Researches hosting issues and provides prompt resolutions.
• Contacts vendors to resolve domain and email hosting issues.
• Secures and purchases new domains for clients.
• Monitors personal Outlook inbox and Teams group chat for updates and issues.
• Monitors DNS team Omni Channel to promptly resolve client issues.
• All other duties as needed and assigned.

Conoscenze

Communication skills

DNS knowledge

Customer service

Problem solving

Learning agility

Time management

Microsoft Office

Phone & email support

Team collaboration

Strumenti

Microsoft Office

Descrizione del lavoro

Hibu is seeking a DNS Web Support Specialist to handle DNS, domain, website connectivity, and email issues in a customer support and production capacity. You will interact with clients, internal teams, and third-party vendors to investigate issues and implement effective solutions that safeguard clients’ digital assets.

The role demands strong customer service, technical curiosity, and the ability to quickly learn and apply new information in a fast-paced environment.