L1 Network Support Engineer - DNS, DHCP & IPAM

EfficientIP Inc.; West Chester (Chester County); On-site; USD 45,000 - 65,000; Full time

Job summary

EfficientIP is seeking a Level 1 Support Engineer to qualify issues, gather information, and define first diagnoses. You will resolve or escalate problems and may receive assistance from the Development team.

Designing and evaluating action plans in test environments to implement the best solution may be required. We value customer-service experience and the ability to clearly communicate with customers via email or phone.

Qualifications

• 1–2 years work experience with DNS, DHCP, IPAM, TCP/IP network architectures, HTTP/HTTPS and other Internet protocols.
• Must be located in West Chester.
• Experience in customer service via email and/or phone and ability to communicate clearly.

Responsibilities

• Qualify issues and gather information to start investigations and define a first diagnosis.
• Work to resolve the problem independently or escalate to the next support level.
• Collaborate with Development to assist when needed.
• Design and evaluate multiple action plans in test environments and implement the best solution.

Skills

Technical Support

Network Support

Systems Administration

Help Desk

Configuration Management

Customer service

Education

Degree in Computer Science and Telecommunication or similar

Tools

DNS

DHCP

IPAM

BIND

Active Directory

Unix/Linux

HTTP/HTTPS

Job description

EfficientIP is seeking a Level 1 Support Engineer to qualify issues, gather information, and define first diagnoses. You will resolve or escalate problems and may receive assistance from the Development team.

Designing and evaluating action plans in test environments to implement the best solution may be required. We value customer-service experience and the ability to clearly communicate with customers via email or phone.