Assistant Commissioner of Driver & Vehicle Services

Department of Motor Vehicles Virginia; Richmond (VA); On-site; USD 140,000 - 161,000; Full time

Benefits offered by this job

Telework eligible

Job summary

The Department of Motor Vehicles is seeking an Assistant Commissioner of Driver & Vehicle Services to lead three administrations, report to the Chief Operations Officer, and guide modernization efforts across Virginia's DMV.

You will shape policy, manage budgets, and partner with legislators and federal, state, and local partners to deliver seamless customer service and compliant programs. Internal candidates have a natural path to this executive role, with telework eligibility.

Qualifications

• Knowledge of DMV programs, laws, and regulatory requirements.
• Experience leading policy or statutory changes in a service environment while minimizing customer impact.
• Experience analyzing proposed legislation and communicating operational impact.
• Experience participating in organizational strategic planning, policy development, and executive decision-making.

Responsibilities

• Provide executive direction for Driver Services, Vehicle Services, and Driver Training aligned with the agency mission.
• Direct the budgets for these programs and address complex operational issues.
• Collaborate with Customer Service to improve service across in-person and online channels using workload data.
• Analyze legislative impact and testify before General Assembly committees; engage with legislators.
• Lead through managers, develop talent, set expectations, and build a growth-focused division.

Skills

Executive leadership

Policy analysis

Budget management

Strategic planning

Stakeholder engagement

Job description

You already know why this work matters. Now lead it.

Title: Assistant Commissioner of Driver & Vehicle Services

State Role Title:Gen Admin Manager III

Hiring Range: $140,000-$161,000

Pay Band: 7

Agency: Department of Motor Vehicles

Location:DRVR, VEHICLE & DATA MGT SRVCS

Agency Website:www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Every day, DMV issues the credentials and records that Virginians rely on to drive, own vehicles, and prove who they are. Driver Services, Vehicle Services, and Driver Training are the business owners behind that work, setting the policies, procedures, and controls that keep it accurate, secure, and compliant.

That responsibility is growing. Customers expect seamless service whether they visit a Customer Service Center or go online. Modernization initiatives are reshaping how we work. State and federal requirements continue to evolve, and every change has to reach the customer without disruption. Meeting that moment takes a leader who understands DMV from the inside and can turn data, policy, and partnerships into better outcomes.

If you have grown your career here and are ready to step into executive leadership, this is your opportunity. As Assistant Commissioner, you will lead three administrations, report directly to the Chief Operations Officer, and help shape the direction of the agency. You bring the institutional knowledge. This role gives you the platform to use it at the highest level.

What You’ll Do

You will provide executive direction for Driver Services, Vehicle Services, and Driver Training, ensuring every program aligns with the agency mission and complies with state and federal law. You will direct the budget for these programs, resolve complex operational issues, and serve as the business owner for driver and vehicle requirements in agency-wide modernization efforts.

You will partner with Customer Service Management to improve service across in-person and online channels, using workload data to anticipate demand, address backlogs, and recommend staffing and process changes. When policy, procedure, technology, or statute changes, you will make sure it lands smoothly through training, communication, and readiness planning.

You will be a visible voice for DMV. In coordination with the Legislative Services team, you will analyze the operational impact of proposed legislation, testify before General Assembly committees, and meet with legislators to present the agency’s position. You will build commitment with federal, state, local, and industry partners and contribute directly to strategic planning and executive decision-making.

You will also lead through your managers, developing talent, setting clear expectations, and building a division where people grow and stay.

Why This Role

This is a chance to move from executing strategy to setting it. You will have a seat in agency-level planning and policy decisions, direct influence on how millions of Virginians experience DMV, and a central role in the agency’s modernization. For internal candidates, it is a natural next step that rewards the knowledge of our programs, people, and partners you have already built. This position is eligible for telework.

Minimum Qualifications

• Knowledge of state and federal laws, regulations, and policies governing driver licensing, vehicle titling and registration, insurance verification, and the release of driver and vehicle records.
• Experience leading policy, procedural, or statutory changes in a service environment while minimizing customer impact.
• Experience analyzing proposed legislation and policy to assess operational and customer impact and develop recommendations.
• Experience participating in organizational strategic planning, policy development, and executive decision-making.

Additional Considerations

• Knowledge of DMV programs and goals related to driver and vehicle services.
• Experience participating in national or interjurisdictional motor vehicle programs, such as those of the American Association of Motor Vehicle Administrators (AAMVA).

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.