DMV Field Services Supervisor — Leadership & Improvement

State of Wisconsin; Appleton (WI); On-site; USD 73,000 - 86,000; Full time

Benefits offered by this job

Leave time

Health benefits

Pension plan

Wellness program

Employee assistance

Total rewards calculator

Job summary

State of Wisconsin’s Division of Motor Vehicles seeks a Field Services Supervisor for the Appleton Service Center. This leadership role oversees driver license, vehicle registration, and ID card programs, with responsibility for schedules, budgeting, and performance evaluations.

Position requires supervising staff, ensuring service quality, and coordinating across unit boundaries. Includes travel, potential weekend hours, and adherence to state policies.

Qualifications

• Developing, implementing and measuring process improvement efforts.
• Training and improving performance of staff including providing guidance and feedback.
• Interpreting, analyzing and applying complex information, such as laws, rules or policies and arriving at conclusions or recommendations.

Responsibilities

• Assigning and delegating work.
• Coordinating work processes between different work units or areas.
• Approving and modifying work schedules.
• Developing program or project goals.
• Responding to and addressing employee discipline problems.
• Leading and coordinating meetings.
• Interpreting personnel related policies and procedures.
• Conducting evaluations of performance and recommending appropriate action if necessary.

Skills

Process improvement

Staff training

Policy interpretation

Job description

State of Wisconsin’s Division of Motor Vehicles seeks a Field Services Supervisor for the Appleton Service Center. This leadership role oversees driver license, vehicle registration, and ID card programs, with responsibility for schedules, budgeting, and performance evaluations.

Position requires supervising staff, ensuring service quality, and coordinating across unit boundaries. Includes travel, potential weekend hours, and adherence to state policies.