DMV Operations Supervisor - Lead Customer Center Ops

The State of New Hampshire; Concord (NH); On-site; USD 53,000 - 71,000; Full time

Benefits offered by this job

Health benefits

Dental plan

Wellness program

Retirement plan

Job summary

The State of New Hampshire's Department of Safety, Division of Motor Vehicles, Bureau of Operations seeks an Assistant Supervisor to lead customer counters and contact centers in Concord. This full-time position requires strong supervision and process improvement skills in a high-volume environment.

Applicants should have a combination of education and experience in business management or related fields and hold a valid driver's license. Training will be provided and benefits are competitive.

Qualifications

• Equivalent combination of 5 years of education and experience after completion of high school. Education and experience must be in business management, customer service, retail, banking, government, or related field.
• Valid driver’s license.

Responsibilities

• Assist with supervising the Bureau of Operations with responsibility for the evaluation and correcting of employee work performance.
• Oversee and assist with supervising the operation of the customer counters, contact center and greeting stations in all DMV offices.
• Exercise direct supervision over subordinate employees ensuring that all employees are providing expedient, accurate, first rate customer service.
• Assists with hiring, training and personnel issues. Makes recommendations to the Supervisor of Operations and/or management on personnel, administrative and operational issues.
• Review and revise work methods and procedures to maintain excellent customer service. Assist with training employees as required on current and new processes, procedures, software and hardware.
• Ensure that all offices and areas are staffed adequately and that an excellent level of customer service is being maintained.

Skills

Supervision

Customer service

Training

Education

High school diploma

Business management

Job description

The State of New Hampshire's Department of Safety, Division of Motor Vehicles, Bureau of Operations seeks an Assistant Supervisor to lead customer counters and contact centers in Concord. This full-time position requires strong supervision and process improvement skills in a high-volume environment.

Applicants should have a combination of education and experience in business management or related fields and hold a valid driver's license. Training will be provided and benefits are competitive.