2 Online Dealer-MSL Program Specialist- Position # 04702

Commonwealth of VA Careers; Richmond (VA); On-site; USD 29,000 - 33,000; Part time

Job summary

The Virginia Department of Motor Vehicles seeks 2 Online Dealer MSL Program Specialist wage positions at its Richmond headquarters. Part-time roles cap at 29 hours per week, with a yearly limit of 1,500 hours.

The positions involve processing title work, payments, and lien documents for dealer-related activities, while guiding customers and ensuring policy compliance. Ideal candidates will be detail-oriented, capable of handling high-volume workloads, and adept at resolving complex lien

Qualifications

• Knowledge of DMV policies related to the Online Dealer Program and title processing.
• Strong organizational skills to manage high-volume transactions and maintain accurate records.
• Excellent communication skills for responding to dealer inquiries and resolving issues.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Responsibilities

• Processing title work, payments, and lien-related documentation for towing, recovery, repair, and vehicle storage services.
• Provide customer guidance and ensure compliance with DMV policies and regulatory requirements.
• Resolve discrepancies, maintain records, and identify processing issues to support efficient operations.

Skills

DMV policies

Organizational skills

Communication skills

Data entry

Ability to audit

Tools

DMV systems

Job description

Title: 2 Online Dealer-MSL Program Specialist- Position # 04702

Hiring Range: $20.69-$23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The VA Department of Motor Vehicles is looking to hire 2 individuals for the Online Dealer MSL Program Specialist position. They are part-time wage position at the Headquarters building location.

The MSL Program Specialist is responsible for processing title work, payments, and lien-related documentation for businesses involved in towing, recovery, repair, and vehicle storage services. This position provides customer guidance, ensures compliance with DMV policies and regulatory requirements, and supports the timely resolution of complex lien transactions.

The ideal candidate will possess strong organizational skills, attention to detail, and the ability to manage high-volume workloads while maintaining accuracy and professionalism. Responsibilities include reviewing documentation, resolving discrepancies, maintaining records, and independently identifying and addressing processing issues to support efficient program operations.

Wage positions are limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values, we live them!

Minimum Qualifications

• Knowledge of DMV policies related to the Online Dealer Program and title processing.
• Strong organizational skills to manage high-volume transactions and maintain accurate records.
• Excellent communication skills for responding to dealer inquiries and resolving issues.
• Proficiency in data entry, recordkeeping, and DMV systems.
• Ability to audit submissions for compliance and accuracy.

Additional Considerations

• Experience working with dealer programs, title submissions, or compliance auditing.
• Familiarity with document imaging and retention systems.
• Strong problem-solving skills for addressing operational inefficiencies.
• Experience with DMV operations or similar regulatory environments.
• Background Check: Must pass a fingerprint-based background check.
• Licensure: Must possess a valid driver’s license with no less than 6 demerit points and no major convictions.

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.