DMV - Assistant Director of Compliance and Support Operations

Department of Transportation; Rocky Mount (NC); On-site; USD 67,000 - 117,000; Full time

Job summary

The North Carolina Department of Transportation seeks an Assistant Director of Compliance and Support Operations to provide administrative, operational, and programmatic support for Driver Services. The role coordinates compliance activities, modernization initiatives, and cross-functional projects to improve statewide driver credentialing services.

The position requires a bachelor's degree and five years of related experience, with strong workflow analysis and communication skills.

Qualifications

• Bachelor's degree and five years of progressive experience in a related area; equivalent combinations considered.

Responsibilities

• Provide administrative, operational, and programmatic support for Driver Services and related modernization initiatives.
• Coordinate compliance activities, support operations, and cross-functional projects statewide.
• Advise Driver Services leadership on organizational objectives, performance management, and process improvement.
• Oversee Driver Services Special Operations, CDL Compliance, and Driver License Help Desk activities including modernization and credentialing workflows.
• Collaborate with IT, modernization leadership, and stakeholders on implementation planning, testing, and customer support operations.
• Ensure compliance with federal and state regulatory requirements (AAMVA, REAL ID, SAVE, FMCSA, CDLIS).
• Assist with operational reviews, data analysis, and policy/procedural consistency to improve efficiency and service delivery.

Skills

Workflow analysis

Program coordination

Communication

Administrative support

Education

Bachelor's degree

Five years progressive experience

Tools

Microsoft Office

Job description

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Knowledge Skills and Abilities/Management Preferences

Please note that all positions close at 12:00 AM on the posted closing date.

You must apply by 11:59 PM prior to the posted closing date.

This is a repost and previous applicants must reapply to be considered.

The Position is located at the DMV Headquarters in Rocky Mount, NC.

The Assistant Director of Compliance and Support Operations will provide administrative, operational, and programmatic support for Driver Services. This position will coordinate compliance activities, support operations, modernization initiatives, and cross-functional projects that support the statewide delivery of driver credentialing services. The selected candidate will serve as a program and operational advisor to Driver Services leadership by assisting with the coordination of organizational objectives, operational initiatives, performance management activities, and process improvement efforts across assigned program areas. This position will include analyzing operational performance indicators, evaluating workflow effectiveness, identifying operational challenges, and developing recommendations to support organizational planning, operational readiness, regulatory compliance, as well as service delivery improvements. The selected candidate will provide administrative oversight and coordination for the Driver Services Special Operations Unit, CDL Compliance Unit, and Driver License Help Desk operations to include modernization activities, systems integration, credential-issuance workflows, identity-verification processes, CDL compliance activities, and customer support functions. The position collaborates with Driver Services leadership, Information Technology partners, the Deputy Commissioner of Modernization, and other stakeholders to support implementation planning, testing coordination, process documentation, operational readiness activities, and customer support operations associated with statewide initiatives. The Assistant Director of Compliance and Support Operations will be required to maintain compliance with applicable federal and state regulatory requirements governing driver credentialing programs, including standards associated with AAMVA, REAL ID, SAVE, FMCSA, and CDLIS. This position will also be responsible for assisting with operational reviews, monitoring process effectiveness, supporting policy and procedural consistency, and contributing to modernization efforts designed to improve operational efficiency, system integrity, customer support, and customer service delivery.

Applicants who have experience with the following are encouraged to apply:

• Modernization initiatives
• Strong workflow analysis
• Implementation support
• User acceptance testing (UAT)
• Microsoft Office

Salary Grade and Salary Range: NC19 $67,122 - $117,465

Management prefers applicants with the following:

• Working experience with planning, assigning, and supervising the work of others
• Demonstrated ability coordinating program activities, operational initiatives, and multi-unit workflows to include professional, technical, and administrative staff.
• Working experience in initiating and implementing administrative programs and procedures and to evaluate their effectiveness.
• Demonstrated ability to communication both verbally and written, with agency personnel, internal and external stakeholders, as well as senior leadership.
• Working experience with collecting, analyzing, and presenting data to program stakeholders.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree from an appropriately accredited institution and five (5) years of progressive experience related to the area of assignment; or an equivalent combination of training and experience. It is important that your application includes all of your relevant education and work experience. In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.