DMV - Administrative Specialist I

nc; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The NC Department of Transportation seeks an Administrative Specialist I to support the Division of Motor Vehicles. Responsibilities include reviewing customer case files, communicating via correspondence, and managing penalties and insurance-related records.

You will assist with complex registration and insurance inquiries, balance cash receipts, and process refunds. Mainframe tools STARS/LITES/SADLS are used daily.

Qualifications

• High school diploma or GED with two years of related administrative experience, or equivalent combination.
• Proficiency in MS Office and mainframe applications required.
• Experience reviewing and processing information per applicable laws and regulations.
• Experience handling monetary funds is desirable.

Responsibilities

• Review and interpret customer case files and prepare correspondence.
• Enter civil penalties and restoration fees when lapse occurs.
• Assist customers with complex registration and insurance-related files.
• Research inquiries and respond to LPA via email and fax.
• Process required forms, approve refunds, and post checks to insurance files.
• Balance cash drawers and daily cash receipts.
• Use STARS, LITES, and SADLS to maintain records.

Skills

Office procedures

MS Office Suite

Multi-tasking

Regulatory knowledge

Cash handling

Education

High school diploma

Tools

STARS

LITES

SADLS

Job description

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Administrative Specialist I (S)

Position Number

60030863

Grade

NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

Please note that all positions close at 12:00 AM on the posted closing date. You must apply by 11:59 PM prior to the posted closing date.

The Administrative Specialist I position is within the DMV Liability Insurance Unit and is responsible for reviewing and interpreting customer case files, preparing appropriate correspondence, and entering civil penalties and restoration fees when an insurance lapse occurs. The selected candidate will provide assistance to North Carolina citizens regarding complex registration and insurance-related case files, including cases involving incorrect information, insurance penalties, and correspondence submitted by customers. They will also research and respond to customer inquiries; carefully review fees associated with license plate renewals; opening and closing cash drawers; and accurately balance cash receipts at the end of each workday. The Administrative Specialist I candidate will process the required forms, approve refunds, and post checks to insurance files on a daily basis to clear or update customer accounts. Additional duties include performing insurance verifications and responding to inquiries from License Plate Agency (LPA) representatives through email and faxed documentation. The position requires the use of mainframe applications, including STARS, LITES, and SADLS, to research, process, and maintain customer and insurance-related records.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - 68,679

• Knowledge of office/ work unit procedures, methods, and practices
• Working experience with computer skills and MS Office Suite including Outlook, Word, and Excel
• Experience multi-tasking to include compiling, assimilating, and organizing both printed and electronic information
• Working experience in reviewing and processing information to assess compliance and to determine conclusions and actions based on applicable laws, rules, and regulations
• Working experience with receiving and accurately processing all types of monetary funds

Minimum Education and Experience

Some state job postings say you can qualify by an "equivalent combination of education and experience." If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the for details.

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.