DMV - Program Coordinator I

State of North Carolina; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The State of North Carolina, Department of Transportation, is seeking a Program Coordinator I (S) to provide exceptional customer service at the Raleigh Central Services Office. You will assist customers with vehicle registrations, titles, and NC credentials, while applying NC General Statutes and agency policies to ensure accurate, compliant transactions.

Candidates should have a Bachelor’s degree or an equivalent combination of education and experience, with strong data-entry and payment

Qualifications

• Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience.
• Experience with computers and mainframe databases; ability to handle payments and transactions.
• Ability to apply state statutes, policies, and procedures to registrations and titles.
• Strong customer service and data-entry skills; accurate record keeping and processing.

Responsibilities

• Assist customers with vehicle registrations, title transactions, and NC credentials.
• Apply NC General Statutes and policies related to motor vehicle titles and registrations.
• Issue license plates per established requirements.
• Process requests for crash reports and provide access to records with privacy guidelines.
• Accept and process payments for penalties, fees, and transactions.
• Provide courteous, professional service ensuring compliant and efficient transactions.
• Support the unit's operation with additional duties as assigned.

Skills

Customer service

Data entry

Verbal communication

Record keeping

Policy interpretation

Education

Bachelor's degree

Equivalency accepted

Tools

Mainframe database

Calculator

Printer/Copier devices

Job description

Agency

Dept of Transportation

Division

Division of Motor Vehicles

Job Classification Title

Program Coordinator I (S)

Position Number

60029936

Grade

NC08

About Us

It’s the mission of the NC Department of Transportation to connect people, products and places safely and efficiently with customer focus, accountability, and environmental sensitivity to enhance the economy and vitality of North Carolina. We encourage you to consider joining NCDOT where our work not only serves the citizens of North Carolina but has an impact on our world through all modes of transportation.

Description of Work

This is an anticipated vacancy.

The primary purpose of this position is to provide exceptional customer service at the Raleigh Central Services Office by assisting customers with the registration of vehicles in the State of North Carolina. This position requires strong technical, administrative, and customer service skills, as well as extensive knowledge of the North Carolina General Statutes, policies, and procedures governing the issuance of North Carolina titles and other official credentials.

Key Responsibilities

• Assist customers with vehicle registrations, title transactions, and the issuance of other North Carolina credentials.
• Apply and interpret applicable North Carolina General Statutes, policies, and procedures related to motor vehicle titles and registrations.
• Issue official, special, and personalized license plates in accordance with established requirements.
• Process requests for crash reports and provide customers with access to driving and vehicle registration records while adhering to applicable Federal Privacy Act requirements and confidentiality guidelines.
• Accept and process payments for driver license penalties, fees, and other applicable transactions.
• Provide accurate, courteous, and professional service to customers while ensuring transactions are completed efficiently and in compliance with applicable laws, policies, and procedures.
• Perform other duties and responsibilities assigned by the manager to support the effective and efficient operation of the unit.
• The program area for this position includes one or more of the following: working knowledge of DMV general statutes, policies and procedures, and/or working knowledge of vehicle registration procedures.

Knowledge Skills and Abilities/Management Preferences

Salary Grade and Salary Range: NC08 $39,244 - $68,679

Management prefers applicants with the following

• Experience with a personal computer and mainframe database.


• Experience using a calculator, workstation laser printer, fax machine & copier.


• Experience recording, compiling, summarizing & analyzing data.


• Experience examining titles, reviewing information to determine compliance with applicable laws, rules, or regulations to resolve a complex or special processing matter.


• Experience explaining & interpreting policies, regulations, & programs; and balancing a cash drawer.

Minimum Education and Experience

Some state job postings say you can qualify by an \"equivalent combination of education and experience.\" If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Bachelor's degree from an appropriately accredited institution; or an equivalent combination of training and experience.

In accordance with the Governor's Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

It is important that your application includes all your relevant education and work experience and that you answer all questions associated with the application.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Recruiter

Sharon Ashe

Email

[e-mail]