DME Patient Experience Specialist

Synapse Health; Colorado Springs (CO); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Career growth opportunities

Flexible time off (FTO)

Medical, dental and vision insurance

401K with employer contribution match

Job summary

Synapse Health in Colorado Springs is seeking a Specialist, Qualifications to serve as the voice of the organization, interacting with patients, providers, payors, and partners. You will process orders, maintain medical documentation, coordinate transitions, and deliver high-quality customer service with compassion.

The role requires at least 2 years in healthcare customer service, proficiency with MS Office, strong communication, and the ability to work on-site 5 days a week between 8 AM–8 PM

Qualifications

• Minimum 2 years of customer service in healthcare/DME.
• Proficient with MS Office; quick to learn department systems.
• Excellent verbal and written communication with multi-channel use.
• Strong analytical skills with attention to detail and accuracy.
• Demonstrated compassion and ability to build customer relationships.
• Ability to thrive in a fast-paced environment and adapt to change.

Responsibilities

• Process patient orders with required demographics, prescriber info, and insurance verification.
• Respond to inquiries via phone, email, chat, and other channels with urgency and clarity.
• Collaborate with prescribers, vendors, payors, and team members to ensure smooth transitions and timely fulfillment.
• Ensure documentation compliance with HIPAA and insurance requirements; conduct routine data audits.
• Meet performance goals: call quality, member satisfaction, first-call resolution, productivity, attendance.
• Handle escalated requests and complex inquiries; advocate for patient needs and issue resolution.
• Coordinate with external vendors for equipment delivery, resupply, pickups, and returns to ensure timely fulfillment.
• Engage in ongoing learning and cross-functional projects to improve processes and customer experience.
• Participate in an on-call rotation for after-hours member requests.

Skills

Customer service

MS Office

Communication

Attention to detail

Analytical

Adaptability

Multichannel

Job description

Synapse Health in Colorado Springs is seeking a Specialist, Qualifications to serve as the voice of the organization, interacting with patients, providers, payors, and partners. You will process orders, maintain medical documentation, coordinate transitions, and deliver high-quality customer service with compassion.

The role requires at least 2 years in healthcare customer service, proficiency with MS Office, strong communication, and the ability to work on-site 5 days a week between 8 AM–8 PM