DME Solutions Specialist

Good Samaritan Society; Bismarck (ND); On-site; USD 25,000 - 39,000; Full time

Job summary

Sanford Health in Bismarck, ND seeks a DME Support Specialist to guide patients through the durable medical equipment ordering process. You'll liaise with patients, referral sources, and clinicians to ensure timely delivery and accurate documentation.

Responsibilities include payer coordination, educating patients on insurance and product use, assisting with fitting and home setup, and performing sale transactions while maintaining store and compliance standards.

Qualifications

• High school diploma or equivalent.
• Basic knowledge of the medical field, with prior experience in home medical equipment preferred.
• Proficient with computers and MS Office or similar software.
• Valid driver’s license where applicable.

Responsibilities

• Provide first-line communication with patients, referral sources, and clinicians to facilitate DME orders and delivery.
• Process patient information and obtain prior authorizations; ensure payer requirements are met.
• Educate patients on insurance, financial responsibility, and product usage; assist with fitting and home instructions.
• Balance cash drawer, complete sale orders, and maintain store cleanliness.
• Perform tasks with minimal supervision and may be on-call after store hours.

Skills

Microsoft Office

Customer service

Education

High school diploma or equivalent

Job description

Sanford Health in Bismarck, ND seeks a DME Support Specialist to guide patients through the durable medical equipment ordering process. You'll liaise with patients, referral sources, and clinicians to ensure timely delivery and accurate documentation.

Responsibilities include payer coordination, educating patients on insurance and product use, assisting with fitting and home setup, and performing sale transactions while maintaining store and compliance standards.