DME Operations Coordinator — Flexible Day Hours

UNIFI Healthcare; Provo (UT); On-site; USD 42,000 - 64,000; Full time

Job summary

UNIFI Healthcare is seeking an Operations Coordinator to support Patients and ensure smooth execution of order management and administrative tasks.

The role involves data entry in Brightree, coordinating with internal teams, processing inbound/outbound calls, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, proficient in Microsoft Office, and able to multitask across departments.

Qualifications

• Previous experience in data entry services and/or purchasing preferably in a Durable Medical Equipment (DME) office or similar environment, or experience in another medical environment highly desired.
• Excellent people and computer skills; including proficiency with Microsoft Office.
• Familiarity with Brightree DME database or similar software is highly desired. Excellent interpersonal and communication skills.

Responsibilities

• Order Management: Inbound/Outbound calls, creating, processing, and tracking patient orders.
• Assisting other team members with various tasks, such as contacting patients, obtaining required documentation from healthcare providers, and distributing informational materials.
• Cross-Department Collaboration: Coordinating with internal teams such as Authorizations, and Fulfillment to facilitate efficient workflow and support ongoing goals and projects.
• Delivery Coordination: Supporting the Fulfillment Manager with order assignments, patient deliveries, service requests, and, when necessary, packaging and shipping orders from inventory.
• Inventory Management: Assisting Fulfillment Manager in monitoring stock levels, assisting in physical inventory counts, and placing restocking orders to maintain adequate supply as needed.
• Data Entry: Entering and updating patient records in Brightree, managing order templates, and uploading necessary documentation into Brightree or OneDrive.
• Specialized Tasks and Projects: Overseeing and executing specialized assignments requiring advanced knowledge, experience, and methodical implementation, while ensuring alignment with organizational objectives and adherence to established policies and procedures.

Skills

Data entry

Microsoft Office

Brightree

Customer service

Organizational skills

Multitasking

Communication skills

Tools

Brightree

Job description

UNIFI Healthcare is seeking an Operations Coordinator to support Patients and ensure smooth execution of order management and administrative tasks.

The role involves data entry in Brightree, coordinating with internal teams, processing inbound/outbound calls, and maintaining accurate records. The ideal candidate is detail-oriented, customer-focused, proficient in Microsoft Office, and able to multitask across departments.