DME Operations Coordinator - Flexible Daytime Schedule

UNIFI Healthcare; Wheelersburg (OH); On-site; USD 38,000 - 52,000; Full time

Job summary

UNIFI Healthcare, based in Wheelersburg, Ohio, seeks an Operations Coordinator to support patients and streamline healthcare operations. The role covers order management, data entry in Brightree, and cross-department coordination to ensure timely deliveries and documentation.

Flexible daytime hours, 30–40 per week, with PTO policy described in the article. The ideal candidate will have strong data entry and customer service skills, experience with Brightree or similar systems, and excellent

Qualifications

• Experience in data entry services and/or purchasing in a Durable Medical Equipment (DME) office or similar medical environment.
• Excellent people and computer skills; including proficiency with Microsoft Office.
• Familiarity with Brightree DME database or similar software; excellent interpersonal and communication skills.
• Excellent customer service and strong phone communication skills.
• Strong organizational skills, attention to detail, multitasking, prioritization.
• A proactive individual who works independently and takes initiative.

Responsibilities

• Manage inbound/outbound calls, creating, processing, and tracking patient orders, including backorders, cancellations, damages, and lost orders.
• Assist other team members with contacting patients, obtaining required documentation from healthcare providers, and distributing informational materials.
• Coordinate with internal teams (Authorizations, Fulfillment) to facilitate efficient workflow.
• Support Fulfillment Manager with order assignments, patient deliveries, service requests, and packaging/shipping from inventory.
• Assist Fulfillment Manager in monitoring stock levels, physical counts, and placing restocking orders.
• Enter and update patient records in Brightree, manage order templates, and upload documentation into Brightree or OneDrive.
• Oversee specialized tasks and projects ensuring alignment with policies and procedures.

Skills

Data entry

Customer service

Microsoft Office

Phone communication

Multitasking

Organizational skills

Proactive initiative

Interpersonal communication

Tools

Brightree DME

OneDrive

Job description

UNIFI Healthcare, based in Wheelersburg, Ohio, seeks an Operations Coordinator to support patients and streamline healthcare operations. The role covers order management, data entry in Brightree, and cross-department coordination to ensure timely deliveries and documentation.

Flexible daytime hours, 30–40 per week, with PTO policy described in the article. The ideal candidate will have strong data entry and customer service skills, experience with Brightree or similar systems, and excellent