DME Customer Service Representative

All Saints Home Medical, L.L.C.; United States; On-site; USD 38,000 - 52,000; Full time

Job summary

All Saints Home Medical, L.L.C. in Tulsa, Oklahoma is seeking a DME Customer Service Representative to receive and process disposable supply orders, oxygen tank refill orders, and walk-in orders, while assisting with non-respiratory hospital discharges.

You will communicate with patients and referral sources daily, verify billing, schedule deliveries, and coordinate with Case Managers and insurance portals to ensure smooth transitions from facility to home.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related experience; DME/Healthcare preferred.
• Knowledge of Microsoft 365 and other software; familiarity with Brightree, Parachute and Epic preferred.
• Able to communicate clearly in writing and verbally; professional and courteous behavior.

Responsibilities

• Takes disposable supply orders (aids to daily living equipment) and verifies billing status of current oxygen orders and DME rentals.
• Processes walk-in orders, tank refill orders, and coordinates scheduling of deliveries to hospital or patient home.
• Assists with non-respiratory hospital discharges, including insurance verification and authorization status.
• Ensures documents meet insurance guidelines and relays information to patients.
• Requests prior authorizations when required by insurance.
• Interacts with patients, Case Managers, and insurance portals via phone, Epic Chat, and online portals.

Skills

Communication skills

Adaptability

Professionalism

Education

High School Diploma or GED

Tools

Brightree

Parachute

Epic

Microsoft 365

Job description

Full Time Job Summary

The Durable Medical Equipment (DME) Customer Service Representative receives and processes disposable supply orders and any other DME walk-in orders to include oxygen tank refill orders. This role will also work non-respiratory/non-specialty hospital discharges and walk-in patient orders. Communicates with patients and referral sources daily to effectively assist with transition of care from facility to home. Assists patients with orders for aids to daily living including bedside commodes, walkers, and wheelchairs.

Minimum Education

High School Diploma or GED.

Licensure, Registration and/or Certification

None.

Work Experience

Minimum 1 year related experience. DME and Healthcare related experience, preferred.

Knowledge, Skills, and Abilities

Knowledge of Microsoft 365 and other applicable software. Working knowledge of Brightree, Parachute, and Epic, preferred. Excellent communication skills, both written and verbal that present clear and concise information. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in a dynamic work environment.

Essential Functions and Responsibilities

• Takes disposable supply orders (aids to daily living equipment), verifies billing status of current oxygen order and any other DME walk-in orders and tank refill orders.
• Takes disposable supply orders, walk-in orders and tank refill orders to include verifying the billing status of current oxygen orders and any other DME rentals.
• Assists with non-respiratory/non-specialty hospital discharges to include receiving, qualifying, verifying insurance, determining authorization status, and scheduling.
• Ensures that all documentation received meets the guidelines of specific insurances and relays that information to the patient.
• Requests prior authorizations when required by insurance.
• Assists in scheduling delivery of DME equipment in a timely manner to the hospital or to the patient’s home.
• Participates in face to face interactions with patients, phone and or Epic Chat conversations with Case Managers, and phone calls and operation of online portal for insurance companies.

Decision Making

Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships

Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions

On call rotation.

Supplemental Information

This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Location

Customer Service - All Saints Home Medical Location: Tulsa, Oklahoma 74134

EOE Protected Veterans/Disability

Company Overview

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.