DME Customer Service Representative

Saint Francis Health System; Tulsa (OK); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

All Saints Home Medical in Tulsa, OK is seeking a full-time DME Customer Service Representative to receive and process disposable supply orders, oxygen tank refill orders, and walk-in requests. You will assist with non-respiratory hospital discharges, verify insurance, determine authorization status, and coordinate delivery to patients’ homes.

The role requires a High School Diploma or GED, at least 1 year of related experience, and strong communication skills.

Qualifications

• Minimum 1 year related experience.
• DME and Healthcare related experience, preferred.
• Excellent written and verbal communication skills.

Responsabilités

• Receives disposable supply orders and walk-in orders including oxygen tank refill orders.
• Assists with non-respiratory hospital discharges and scheduling.
• Verifies billing status and insurance information; determines authorization status.
• Schedules delivery of DME equipment to hospital or patient home.
• Communicates with patients and referral sources daily to support transitions of care.

Connaissances

Communication skills

Adaptability

Formation

High School Diploma or GED

Outils

Microsoft 365

Brightree

Parachute

Epic

Description du poste

All Saints Home Medical

Full time

JR32725

Full Time

Job Summary: The Durable Medical Equipment (DME) Customer Service Representative receives and processes disposable supply orders and any other DME walk-in orders to include oxygen tank refill orders. This role will also work non-respiratory/non-specialty hospital discharges and walk-in patient orders. Communicates with patients and referral sources daily to effectively assist with transition of care from facility to home. Assists patients with orders for aids to daily living including bedside commodes, walkers, and wheelchairs.

Minimum Education: High School Diploma or GED.

Licensure, Registration and/or Certification: None.

Work Experience: Minimum 1 year related experience. DME and Healthcare related experience, preferred.

Knowledge, Skills, and Abilities: Knowledge of Microsoft 365 and other applicable software. Working knowledge of Brightree, Parachute, and Epic, preferred. Excellent communication skills, both written and verbal that present clear and concise information. Sound ability to maintain professional and courteous and demonstrate flexibility and adaptability in adynamic work environment.

Essential Functions and Responsibilities: Takes disposable supply orders (aids to daily living equipment), verifies billing status of current oxygen order and any other DME walk-in orders and tank refill orders. Takes disposable supply orders, walk-in orders and tank refill orders to include verifying the billing status of current oxygen orders and any other DME rentals. Assists with non-respiratory/non-specialty hospital discharges to include receiving, qualifying, verifying insurance, determining authorization status, and scheduling. Ensures that all documentation received meets the guidelines of specific insurances and relays that information to the patient. Requests prior authorizations when required by insurance. Assists in scheduling delivery of DME equipment in a timely manner to the hospital or to the patient’s home. Participates in face to face interactions with patients, phone and or Epic Chat conversations with Case Managers, and phone calls and operation of online portal for insurance companies.

Decision Making: Independent judgment in making decisions involving non-routine problems under general supervision.

Working Relationships: Works directly with patients and/or customers. Works with internal and/or external customers via telephone or face to face interaction. Works with other healthcare professionals and staff.

Special Job Dimensions: On call rotation.

Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.

Customer Service - All Saints Home Medical

Location:

Tulsa, Oklahoma 74134

EOE Protected Veterans/Disability

Saint Francis is a Catholic, not-for-profit Health system based in Tulsa, Oklahoma. We are the largest private employer in Eastern Oklahoma with over 12,000 employees, including 1,000 physicians. The health system is anchored by the 1,112-bed Saint Francis Hospital, the largest hospital in Oklahoma and the 11th largest in the nation. Our system also includes hospitals in south Tulsa, Muskogee and Vinita, as well as 110 Warren Clinic locations from Monkey Island to McAlester, northeastern Oklahoma's only children's hospital, a level IV neonatal intensive care unit, a 168-bed heart hospital, and Tulsa's leading trauma and emergency center.