DIY Auto Parts Specialist & Customer Solutions Expert

Advance Auto Parts Inc.; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to support advanced DIY services and parts sales. You will leverage store systems, automotive knowledge, and customer service to assist DIY customers in-store and over the phone.

The role requires the ability to source parts from multiple channels and to contribute to inventory accuracy and store presentation. 3–5 years of parts experience preferred; ASE certification is a plus.

Qualifications

• Experience in automotive parts sales and customer service.
• Proficiency with parts lookup and inventory systems.
• Knowledge of automotive systems and diagnostic tools.

Responsibilities

• Provide GAS2 selling experience for DIY customers and calls.
• Meet or exceed personal and store sales goals and service targets.
• Manage DIY services including battery installation and wiper installs.

Skills

Customer service

Parts lookup

Inventory management

Automotive systems knowledge

Communication

Problem solving

Diagnostic equipment

Safety compliance

POS systems

Shop operations

Education

ASE Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Advance Auto Parts, Inc. is hiring a Retail Parts Pro to support advanced DIY services and parts sales. You will leverage store systems, automotive knowledge, and customer service to assist DIY customers in-store and over the phone.

The role requires the ability to source parts from multiple channels and to contribute to inventory accuracy and store presentation. 3–5 years of parts experience preferred; ASE certification is a plus.